Post-Sales Service Coordinator | Customer Care & Scheduling

Socket.dev; Brentwood (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

WindowRama, Inc. is seeking a friendly Service Coordinator to join our team in Brentwood, NY.

You will support customers after purchase by answering service calls, scheduling in-home appointments, and coordinating with technicians, manufacturers, and sales staff. Ideal candidates have 1–3 years of customer service experience, a High School Diploma or GED, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• 1–3 years of customer service, post-sales service, or similar experience.
• High School Diploma or GED required; some college preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail and follow-through
• Positive, professional, and team-oriented attitude
• Comfortable working with computers and Microsoft Office
• Experience with AS400 or a similar system is a plus
• Call center, scheduling, or dispatch experience is a plus
• Building materials or home improvement industry experience is a plus

Responsibilities

• Answer customer calls and emails and provide excellent customer service
• Schedule in-home service appointments for our Service Technicians
• Coordinate communication between customers, technicians, manufacturers, and sales team members
• Assist customers with service-related questions and concerns
• Follow up on service requests and help ensure issues are resolved
• Maintain accurate records and complete required reports
• Assist with training new hires and cross-training team members
• Perform additional administrative and service-related tasks as needed

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Education

High School Diploma or GED

Tools

AS400

Microsoft Office

Job description

WindowRama, Inc. is seeking a friendly Service Coordinator to join our team in Brentwood, NY.

You will support customers after purchase by answering service calls, scheduling in-home appointments, and coordinating with technicians, manufacturers, and sales staff. Ideal candidates have 1–3 years of customer service experience, a High School Diploma or GED, strong communication skills, and proficiency with Microsoft Office.