Post Sales Service Coordinator

Socket.dev; Brentwood (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

WindowRama, Inc. is seeking a friendly Service Coordinator to join our team in Brentwood, NY.

You will support customers after purchase by answering service calls, scheduling in-home appointments, and coordinating with technicians, manufacturers, and sales staff. Ideal candidates have 1–3 years of customer service experience, a High School Diploma or GED, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• 1–3 years of customer service, post-sales service, or similar experience.
• High School Diploma or GED required; some college preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail and follow-through
• Positive, professional, and team-oriented attitude
• Comfortable working with computers and Microsoft Office
• Experience with AS400 or a similar system is a plus
• Call center, scheduling, or dispatch experience is a plus
• Building materials or home improvement industry experience is a plus

Responsibilities

• Answer customer calls and emails and provide excellent customer service
• Schedule in-home service appointments for our Service Technicians
• Coordinate communication between customers, technicians, manufacturers, and sales team members
• Assist customers with service-related questions and concerns
• Follow up on service requests and help ensure issues are resolved
• Maintain accurate records and complete required reports
• Assist with training new hires and cross-training team members
• Perform additional administrative and service-related tasks as needed

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Education

High School Diploma or GED

Tools

AS400

Microsoft Office

Job description

WindowRama is looking for a friendly, organized, and customer-focused Service Coordinator to join our team!

The Service Coordinator plays an important role in supporting our customers after their purchase by answering service-related calls, scheduling in-home appointments, and coordinating with our Service Technicians, manufacturers, and sales teams.

If you enjoy helping customers, solving problems, and keeping things organized in a fast-paced environment, this may be a great fit for you.

What You'll Do

• Answer customer calls and emails and provide excellent customer service
• Schedule in-home service appointments for our Service Technicians
• Coordinate communication between customers, technicians, manufacturers, and sales team members
• Assist customers with service-related questions and concerns
• Follow up on service requests and help ensure issues are resolved
• Maintain accurate records and complete required reports
• Assist with training new hires and cross-training team members
• Perform additional administrative and service-related tasks as needed

What We're Looking For

• 1–3 years of customer service, post-sales service, or similar experience
• High School Diploma or GED required; some college preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail and follow-through
• Positive, professional, and team-oriented attitude
• Comfortable working with computers and Microsoft Office
• Experience with AS400 or a similar system is a plus
• Call center, scheduling, or dispatch experience is a plus
• Building materials or home improvement industry experience is a plus

Pay rate: $18-$22 per hour

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, talk, and hear. The employee can expect to work in a favourable office environment.

WindowRama, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, genetics or any other category protected under law. In addition to federal law requirements, WindowRama, Inc. complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.