Post-Sales GTM & Operations Lead

ZipHQ, Inc.; New York (NY); Hybrid; USD 153,000 - 189,000; Full time

Benefits offered by this job

Start-up equity

Full health, vision & dental coverage

Catered lunches & dinners for SF or NY

Commuter benefit

Team building events & happy hours

Flexible PTO

Apple equipment plus home office预算

401k plan

Job summary

ZipHQ, Inc. is seeking an experienced business partner to own post-sales operations and drive the GTM strategy for the Customer Success organization.

You will standardize post-sales processes and partner with Sales, Marketing, CS, Product, and Finance to move strategic initiatives forward. You will build with data, using SQL and BI tools to uncover insights and improve GTM execution, while owning renewal forecasting and health score definitions.

Qualifications

• 8+ years of experience in customer success/post-sale operations, sales strategy, revenue operations, consulting, investing, or a similar high-performance environment.
• Strong analytical and modeling skills - you're fluent in Excel/Sheets and can write SQL or are willing to learn.
• Deep understanding of the post-sale customer lifecycle and SaaS business models, with battle-tested views on retention and expansion metrics (NRR, GRR, churn), account health and coverage models.
• Experience working closely with RevOps systems like Salesforce, Gong, Superset and others.
• Excellent written and verbal communication - you can structure thinking clearly, write concise memos, and present to executives with confidence.
• Attention to detail - you go deep on problems, sweat the edge cases, and set the quality bar high.
• High bias for action - you move fast, think in tradeoffs, and find a way forward when others see blockers.
• Technically inclined - you're not afraid of Salesforce Flows, brittle validation rules, or stitching together data across systems.
• A collaborative mindset - you're opinionated but open to all perspectives, and you know how to drive alignment across stakeholders.
• A proven operator - you've managed large, ambiguous projects that required both strategic thinking and tactical execution.

Responsibilities

• Own post-sales operations for the org: Lead day-to-day operations and long-term planning, including book design and rebalancing, segmentation, metrics, reporting, and "whatever it takes."
• Act as a strategic thought partner: Be the go-to partner for post-sales leadership and execs - whether it's solving complex problems, framing key decisions, or bringing structure to ambiguity.
• Drive GTM cadence and accountability: Run the operating rhythm - owning book reviews, renewal forecast calls, at-risk and churn reviews, QBRs, and leadership syncs. You'll push velocity, track outcomes, and ensure every meeting drives impact.
• Lead cross-functional execution: Work across Sales, Marketing, CS, Product, and Finance to drive strategic initiatives forward - bringing a GTM perspective to company-wide efforts and ensuring alignment across teams.
• Build with data: Use SQL, spreadsheets, and BI tools to structure analysis, validate assumptions, and uncover insights that improve GTM execution and drive growth
• Own special projects: From building a renewal forecast process to redefining our health score system - you’ll own critical, high-impact workstreams that move the business forward.

Skills

Analytical skills

Excellent communication

Attention to detail

Bias for action

Collaborative mindset

Operational leadership

Project management

Tools

Salesforce

Gong

Superset

Excel

SQL

Job description

ZipHQ, Inc. is seeking an experienced business partner to own post-sales operations and drive the GTM strategy for the Customer Success organization.

You will standardize post-sales processes and partner with Sales, Marketing, CS, Product, and Finance to move strategic initiatives forward. You will build with data, using SQL and BI tools to uncover insights and improve GTM execution, while owning renewal forecasting and health score definitions.