Post Sales Engineer

SecPod; United States; Remote; USD 110,000 - 135,000; Full time

Job summary

SecPod is seeking a highly skilled Post Sales Engineer to ensure customer satisfaction and support for their cybersecurity solutions. This role involves technical guidance, training, and troubleshooting, requiring strong communication skills and a solid technical background. Ideal candidates will have a Bachelor's degree and extensive experience in technical support or post-sales engineering.

Benefits

Competitive salary and performance-based incentives

Paid time off and company holidays

Ongoing training and professional development opportunities

Qualifications

• 5+ years in post-sales engineering or technical support.
• Strong understanding of network protocols and cybersecurity principles.
• Experience with cloud security (Azure, AWS, GCP) preferred.

Responsibilities

• Serve as the technical point of contact for customers post-sales.
• Conduct product training sessions for customers.
• Resolve customer issues by diagnosing and troubleshooting problems.

Skills

Technical expertise

Communication skills

Problem-solving

Analytical skills

Education

Bachelor's degree in Computer Science, Information Technology, Cybersecurity

Tools

Python

Bash

PowerShell

Job description

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Location: United States (Remote/On-site)

Department: Customer Success/Technical Support

Reports To: Director of Customer Success

Job Overview:

SecPod is seeking a highly skilled and customer-focused Post Sales Engineer to join our team in the US. This role is pivotal in ensuring customer satisfaction, successful deployment, and ongoing support of SecPod’s cybersecurity solutions. The ideal candidate will possess strong technical expertise, exceptional communication skills, and a passion for delivering a top-tier customer experience.

Key Responsibilities:

• Serve as the technical point of contact for customers post-sales, ensuring successful deployment, integration, and ongoing support of SecPod solutions.
• Collaborate with the sales team to understand customer requirements and provide technical guidance during the post-sales phase.
• Conduct product training sessions for customers to maximize the value of SecPod solutions.
• Resolve customer issues by diagnosing and troubleshooting software, network, and configuration problems.
• Assist in the implementation and optimization of SecPod solutions based on customer-specific requirements.
• Provide product feedback to the engineering and product management teams for continuous improvement.
• Develop and maintain documentation, knowledge base articles, and technical resources to streamline customer support processes.
• Maintain up-to-date knowledge of SecPod’s product offerings and industry trends.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 5+ years of experience in a post-sales engineering, technical support, or related role in the cybersecurity or IT industry.
• Strong understanding of network protocols, operating systems (Windows, Linux), and cybersecurity principles.
• Experience with endpoint security, vulnerability management, and compliance frameworks.
• Expertise in cloud security, including working knowledge of IaaS, PaaS, and SaaS platforms, particularly Azure, AWS, and GCP, along with related tools and frameworks.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to convey technical concepts to both technical and non-technical audiences.
• Ability to work independently and manage multiple customer engagements simultaneously.
• Willingness to travel as required for customer meetings and training sessions.

Preferred Qualifications:

• Experience with SecPod’s SanerNow platform or similar cybersecurity solutions.
• Relevant certifications such as CEH, CompTIA Security+, CISSP, or equivalent.
• Experience in scripting or automation using Python, Bash, or PowerShell.
• Competitive salary and performance-based incentives.
• Paid time off and company holidays.
• Ongoing training and professional development opportunities.

Join us at SecPod and be part of a dynamic team committed to delivering top-notch cybersecurity solutions and exceptional customer service leads

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Computer and Network Security

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