Post-Sale Support Specialist

B&H Photo Video; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

B&H Photo Video in New York is seeking a Customer Service Associate to handle post-order inquiries via telephone, email, or chat, ensuring timely, professional responses to achieve customer satisfaction.

Under supervision, you will address order status, billing, shipping issues, RMAs, pricing concerns, and carrier claims, gathering information for follow-up and coordinating with support colleagues as needed.

Qualifications

• Familiar with company policies and procedures.
• Excellent verbal and written communication skills.
• Professional and courteous demeanor.
• Strong judgment and analytical problem-solving abilities.
• Team player within the Customer Service Department.
• Capable of performing under pressure.

Responsibilities

• Responds to customer inquiries regarding the status of placed orders, billing, and shipping issues.
• Handles all questions relating to RMAs, pricing issues, carrier claims, order modifications, and all other post order issues.
• Gathers all necessary information for inquiries requiring further follow-up and coordinates with support associates as needed.

Skills

Policies & procedures

Verbal & written communication

Professional demeanor

Analytical problem-solving

Team player

Work under pressure

Job description

B&H Photo Video in New York is seeking a Customer Service Associate to handle post-order inquiries via telephone, email, or chat, ensuring timely, professional responses to achieve customer satisfaction.

Under supervision, you will address order status, billing, shipping issues, RMAs, pricing concerns, and carrier claims, gathering information for follow-up and coordinating with support colleagues as needed.