Returns Specialist & Restock Expert

B&H Photo Video; Burlington (NJ); On-site; USD 36,000 - 54,000; Full time

Job summary

B&H Photo Video in New Jersey is seeking a Returns Evaluator to process customer returns in accordance with company policies. You will determine item condition, route items to appropriate departments, and manage refunds or exchanges as required.

The role requires attention to detail, strong customer service, and familiarity with basic computer systems. Physical ability to lift and handle merchandise is expected.

Qualifications

• Organized and detail oriented.
• Exceptional customer service skills.
• Knowledge of computer system (UNIX, web, email, Excel)

Responsibilities

• Reviews customer communications to determine customer’s needs.
• Examines returned merchandise to determine condition and checks for accessories.
• Determines the placement of the merchandise (stock, returned to vendor, used, back to customer).
• Enters return into system.
• Processes refund, credit, restocking fee, etc. based on B&H policies.
• Creates new order if exchange is requested.
• Repacks merchandise to new condition if recategorized as new.

Skills

Organized

Customer service

Detail oriented

Education

High school diploma or equivalent

Tools

UNIX

Excel

Job description

B&H Photo Video in New Jersey is seeking a Returns Evaluator to process customer returns in accordance with company policies. You will determine item condition, route items to appropriate departments, and manage refunds or exchanges as required.

The role requires attention to detail, strong customer service, and familiarity with basic computer systems. Physical ability to lift and handle merchandise is expected.