Customer Service Associate

B&H Photo Video; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

B&H Photo Video in New York is seeking a Customer Service Associate to handle post-order inquiries via telephone, email, or chat, ensuring timely, professional responses to achieve customer satisfaction.

Under supervision, you will address order status, billing, shipping issues, RMAs, pricing concerns, and carrier claims, gathering information for follow-up and coordinating with support colleagues as needed.

Qualifications

• Familiar with company policies and procedures.
• Excellent verbal and written communication skills.
• Professional and courteous demeanor.
• Strong judgment and analytical problem-solving abilities.
• Team player within the Customer Service Department.
• Capable of performing under pressure.

Responsibilities

• Responds to customer inquiries regarding the status of placed orders, billing, and shipping issues.
• Handles all questions relating to RMAs, pricing issues, carrier claims, order modifications, and all other post order issues.
• Gathers all necessary information for inquiries requiring further follow-up and coordinates with support associates as needed.

Skills

Policies & procedures

Verbal & written communication

Professional demeanor

Analytical problem-solving

Team player

Work under pressure

Job description

Job Overview:

Under supervision, the Customer Service Associate handles all post order inquiries via telephone, email, or chat regarding merchandise purchased by customers. The goal of a Customer Service Associate is to attain customer satisfaction by responding in a timely and professional manner.

Essential Responsibilities:

• Responds to customer inquiries regarding the status of placed orders, billing, and shipping issues.
• Handles all questions relating to RMA's, pricing issues, carrier claims, order modifications, and all other post order issues.
• Gathers all necessary information for inquiries requiring further follow-up and coordinate with support associates as needed.

Specific Knowledge, Skills, and Abilities:

• Well-versed on all current company policies and procedures.
• Very strong verbal and written communication skills.
• Professional and courteous demeanor.
• Strong judgment with analytical problem-solving skills.
• Team player within the Customer Service Department.
• Works well under pressure.