Post-Sale Solutions Engineer: Own & Grow Customer Outcomes

Whippy; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Whippy is hiring a Solutions Engineer to design and build customer-specific solutions, from onboarding to renewal. You’ll own the customer book end-to-end, scope requirements, and implement workflows, AI agents, and data integrations that deliver measurable ROI for staffing and other sectors.

You’ll work to understand customer pain points, build the best solutions, and drive expansion while maintaining a high‑performance, fast‑moving culture.

Qualifications

• 2-5 years in solutions engineering or related SaaS role.
• Ability to own the customer journey end-to-end.
• Comfort with technical, strategic and commercial aspects.
• Based in Latin America or the US, fluent English, and able to work Eastern hours.

Responsibilities

• Design and build solutions in Whippy without engineering: workflows, AI voice/text agents, automations, and data syncs to the ATS.
• Scope technical requirements with customers, translate them into a working build, and test before go-live.
• Own the customer after go-live: onboarding through renewal and expansion.
• Juggle multiple customers and projects, prioritizing by impact.
• Reach out proactively, ask questions, and prevent escalations.
• Own revenue retention and be rewarded for beating targets.
• Tie usage to business outcomes and report value in key metrics.
• Spot expansion signals and refer warm leads to sales.
• Turn wins into case studies, references, and testimonials.
• Tell customers the truth and steer them toward valuable work.
• Advocate for the customer to feed insights back to product, sales, and engineering.
• Experiment and iterate to improve outcomes.

Skills

Technical proficiency

Strong communication

Strategic thinking

Customer focus

Proactiveness

Problem solving

Job description

Whippy is hiring a Solutions Engineer to design and build customer-specific solutions, from onboarding to renewal. You’ll own the customer book end-to-end, scope requirements, and implement workflows, AI agents, and data integrations that deliver measurable ROI for staffing and other sectors.

You’ll work to understand customer pain points, build the best solutions, and drive expansion while maintaining a high‑performance, fast‑moving culture.