Post-Sale Customer Experience Specialist

Qosina Corp.; Town of Islip (NY); Presencial; USD 33.000 - 34.000; Jornada completa

Descripción de la vacante

Qosina Corp. in Ronkonkoma, NY is seeking a Specialist, Customer Experience to serve as the primary post-sale contact, nurture customer relationships, and relay needs to internal teams. The role is full-time and on-site.

You will handle orders, lead times, documentation, returns, and coordination with Purchasing, Sales, and Quality to ensure accurate information and smooth shipments. Strong communication and CRM/ERP experience are valued.

Formación

• 2 years of customer service experience or equivalent education.
• Excellent attention to detail and proofreading.
• Strong communication and organizational skills.
• Ability to multi-task and solve problems.
• Experience with CRM and ERP systems preferred.

Responsabilidades

• Communicate with customers via email and phone, inbound and outbound
• Process incoming orders and update customers on confirmation and status
• Coordinate with Purchasing/Supplier Relations for lead times and supply issues
• Answer customers’ general questions and requests for information
• Review and coordinate completion of customer questionnaires and surveys
• Gather and send shipment documentation (invoices, packing lists, material certificates)
• Assist with part information and documentation with Quality
• Process returns and complaints; work with internal teams to resolve issues
• Obtain forecasts from customers to understand needs for steady supply
• Support sales team to elevate opportunities or issues
• Learn product line to advise on material information or alternatives
• Update customer information and keep accurate records

Conocimientos

Customer service

Attention to detail

Communication

Organizational skills

Multi-tasking

CRM systems

ERP systems

Descripción del empleo

Qosina Corp. in Ronkonkoma, NY is seeking a Specialist, Customer Experience to serve as the primary post-sale contact, nurture customer relationships, and relay needs to internal teams. The role is full-time and on-site.

You will handle orders, lead times, documentation, returns, and coordination with Purchasing, Sales, and Quality to ensure accurate information and smooth shipments. Strong communication and CRM/ERP experience are valued.