Customer Experience Specialist

Jobs for Humanity; New York (NY); On-site; USD 36,000 - 60,000; Full time

Job summary

SS&C Technologies in Rochester, NY is seeking a dedicated Customer Service Specialist to deliver exceptional support to customers and build lasting relationships. You will handle inquiries, process orders, and ensure accurate documentation within our CRM system.

The role requires strong communication, empathy, and problem-solving skills, with the ability to multitask in a high-volume environment while maintaining accuracy and professionalism.

Qualifications

• Excellent verbal and written communication, with professional customer tone.
• Strong listening skills and empathy.
• Problem-solving with a customer-focused mindset.
• Organizational and time management abilities.
• Detail-oriented with accurate data entry.
• Ability to multitask in a high-volume environment.
• Proficiency with Windows, Outlook, and CRM systems.
• Calm, patient, and resilient under pressure.
• Strong conflict resolution and interpersonal skills.

Responsibilities

• Handle incoming emails and faxes with professionalism and enthusiasm.
• Provide accurate information on services, products, and pricing options.
• Investigate and resolve customer inquiries promptly and efficiently.
• Set up new customer accounts and process orders with precision.
• Document interactions and outcomes in the CRM/database.
• Escalate issues to appropriate teams when needed.
• Manage multiple requests simultaneously while staying organized.
• Collaborate with the team to ensure high-quality service delivery.
• Follow company policies and stay adaptable to changing needs.

Skills

Verbal communication

Written communication

Active listening

Problem solving

Organizational skills

Time management

Detail-oriented

CRM systems

Windows

Outlook

Education

High school diploma or equivalent

Tools

CRM systems

Windows

Outlook

Job description

SS&C Technologies in Rochester, NY is seeking a dedicated Customer Service Specialist to deliver exceptional support to customers and build lasting relationships. You will handle inquiries, process orders, and ensure accurate documentation within our CRM system.

The role requires strong communication, empathy, and problem-solving skills, with the ability to multitask in a high-volume environment while maintaining accuracy and professionalism.