Post-Launch Warranty & Closeout Lead

careers-quanta; New Mexico; On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

401(k)

Paid time off

Medical / dental / vision

Career growth

Job summary

Ampacity, LLC is seeking a Warranty & Closeout Coordinator to manage post-commissioning issues, coordinating intake through resolution and closeout. You will work with warranty, supply chain, field operations, scheduling, and engineering to keep projects on track and deliver timely, organized support.

In this role you will also assist the technical troubleshooting team by guiding customer calls to the right resources and ensuring proper documentation.

Qualifications

• Ability to manage multiple open project issues, competing priorities, and cross-functional action items without losing visibility or momentum.
• Working knowledge of solar tracking systems Ampacity supports, including commissioning, operations, common field issues, and service requirements.
• Ability to communicate professionally with customers, understand urgency of field issues, and provide clear updates.
• Comfort working across warranty, supply chain, scheduling, field operations, engineering, and technical support to move issues to resolution.
• Ability to gather accurate information, organize symptoms and site conditions, and connect customers or field teams with the right technical resources.
• Strong written and verbal communication skills for customer calls, internal handoffs, status updates, escalation, and closeout documentation.

Responsibilities

• Serve as the main point of contact for post-commissioning project issues, coordinating each request from intake through remediation and final closeout.
• Maintain a current tracker of open issues, priorities, owners, parts, crew assignments, customer commitments, and next steps.
• Coordinate with warranty, supply chain, scheduling, field crews, operations, engineering, and other internal resources to build and execute remediation plans.
• Confirm that required materials, documentation, technical information, and qualified field resources are available before work is scheduled.
• Communicate status, risks, dependencies, and next steps to customers and internal stakeholders throughout closeout.
• Follow up on delayed parts, unresolved questions, scheduling conflicts, and roadblocks, escalating as needed.
• Verify remediation work is completed, documentation collected, and items closed.
• Identify recurring post-commissioning issues and share trends for continuous improvement.
• Provide secondary support to technical troubleshooting by coordinating field actions and resources.

Skills

Multitask coordination

Cross-functional teamwork

Customer communication

Issue tracking & remediation

Technical troubleshooting support

Written and verbal communication

Tools

Excel

Procore

Job description

Ampacity, LLC is seeking a Warranty & Closeout Coordinator to manage post-commissioning issues, coordinating intake through resolution and closeout. You will work with warranty, supply chain, field operations, scheduling, and engineering to keep projects on track and deliver timely, organized support.

In this role you will also assist the technical troubleshooting team by guiding customer calls to the right resources and ensuring proper documentation.