Inforce Customer Support Agent — Hybrid/Remote + PTO

EquiTrust; West Des Moines (IA); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid time off (Vacation, Sick, Holiday

Parental Leave

Hybrid/Remote Work Options

Early Friday Closure

Job summary

EquiTrust Life Insurance Company seeks an Inforce Customer Support Agent in West Des Moines, IA. You will support inquiries and transactions related to annuity policies, collaborating with the Policy Administration and Contact Center teams to ensure accurate, timely, and customer-focused outcomes.

You will handle high-volume inbound calls, document interactions in internal systems, and process withdrawals, surrenders, and transfers. Strong communication and problem-solving skills are essential.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to inquiries from policyholders, agents, and partners by researching, clarifying needs, and providing accurate information.
• Manage a high volume of inbound calls while maintaining professionalism and efficiency.
• Accurately document interactions and transactions in internal systems.
• Process financial and non-financial transactions such as withdrawals, surrenders, and transfers.
• Communicate with clients, agents, and third parties through written and verbal channels.
• Maintain a working knowledge of company products and services.
• Collaborate with team members and support other departments as needed.
• Contribute to a positive, inclusive team environment and support company goals.
• Meet established performance, quality, and service standards.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Attention to detail

Team collaboration

Education

High school diploma

Tools

CRM systems

Job description

EquiTrust Life Insurance Company seeks an Inforce Customer Support Agent in West Des Moines, IA. You will support inquiries and transactions related to annuity policies, collaborating with the Policy Administration and Contact Center teams to ensure accurate, timely, and customer-focused outcomes.

You will handle high-volume inbound calls, document interactions in internal systems, and process withdrawals, surrenders, and transfers. Strong communication and problem-solving skills are essential.