Customer Service Representative

West Shore Home; Greenville (SC); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid training

Healthcare benefits

401(k) with company match

PTO & holidays

Employee discounts

Referral program

Career growth

Job summary

West Shore Home is hiring a Customer Service Specialist in Greenville, SC to support our on-site team. You will handle post-installation service requests, coordinate appointments, and ensure a high-quality customer experience.

This fast-paced on-site role emphasizes communication, problem-solving, and relationship-building. You’ll stay organized, manage multiple tasks, and escalate urgent concerns to leadership when needed.

Qualifications

• Excellent communication and customer service skills.
• Ability to work independently and stay organized.
• Positive, solution-oriented mindset.
• Comfortable managing multiple tasks in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Handle inbound and outbound customer calls
• Assist customers with post-installation service requests
• Schedule service appointments and coordinate necessary follow-up
• Order replacement parts through manufacturers when needed
• Communicate schedule updates and service timelines to customers
• Escalate urgent customer concerns to branch leadership when appropriate

Skills

Communication

Customer service

Independent worker

Organization

Problem-solving

Job description

Position: Customer Service Specialist

834 Rivit St, Greenville, NC 27834 (Onsite)

Monday–Friday | 7:30am–4:00pm | Full-Time

Looking for a stable, full-time opportunity where you can help customers and grow with a fast-paced company?

West Shore Home is hiring a Customer Service Specialist to support our Greenville branch. In this role, you’ll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience.

This is a fast-paced customer service role focused on communication, problem-solving, and relationship building.

What You’ll Do

• Handle inbound and outbound customer calls
• Assist customers with post-installation service requests
• Schedule service appointments and coordinate necessary follow-up
• Order replacement parts through manufacturers when needed
• Communicate schedule updates and service timelines to customers
• Escalate urgent customer concerns to branch leadership when appropriate

What We’re Looking For

• Strong communication and customer service skills
• Ability to work independently and stay organized
• Positive, solution-oriented mindset
• Comfortable managing multiple tasks in a fast-paced environment
• Previous customer service experience preferred

Compensation & Benefits

• $20–$24/hour
• Paid training
• Medical, Dental, and Vision insurance
• 401(k) with company match
• PTO and paid holidays
• Employee discounts and referral program
• Career growth opportunities

About West Shore Home

West Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees.

We’re committed to creating a supportive culture where employees can grow, succeed, and make an impact.