Customer Experience Admin | Growth & Support

Window Nation; Fulton (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Full-time benefits package (medical, d

Job summary

Window Nation seeks a Customer Experience Admin in Fulton, MD to serve as the first point of contact for current and former customers and coordinate with the Customer Excellence Team to resolve needs promptly.

The role requires a high school diploma or GED and at least 1 year of customer service experience, plus familiarity with CRM systems and Microsoft Office. This is a full-time, on-site position with competitive pay and benefits.

Qualifications

• 1+ years of customer service experience (call centers, support desks, or customer care).
• High school diploma, GED or equivalent required.

Responsibilities

• Handle post-installation customer communications and triage inquiries.
• Review and action emails to resolve customer needs quickly.
• Liaise between customers and support teams to ensure satisfaction.
• Enter data and upload documents accurately into systems.

Skills

Customer service

CRM experience

Microsoft Suite

Multitasking

Education

High school diploma or GED

Tools

CRM system

Microsoft Office

Job description

Window Nation seeks a Customer Experience Admin in Fulton, MD to serve as the first point of contact for current and former customers and coordinate with the Customer Excellence Team to resolve needs promptly.

The role requires a high school diploma or GED and at least 1 year of customer service experience, plus familiarity with CRM systems and Microsoft Office. This is a full-time, on-site position with competitive pay and benefits.