Post-Install Customer Support & Operations Manager

Camlin Energy; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

A global technology leader in Atlanta is seeking an experienced Customer Support Manager to own the post-install lifecycle for monitoring systems across North America. The role encompasses managing maintenance operations, ensuring customer satisfaction, and tracking commercial metrics. Ideal candidates should have a Bachelor's degree in business and over 5 years of relevant experience. Strong skills in process documentation and CRM management are essential for success in this position.

Qualifications

• 5+ years in creating and documenting processes to drive performance excellence.
• Experience managing scheduling and field-based technical teams.
• Experience with CRM-based tracking.

Responsibilities

• Own the post-install customer lifecycle for monitoring systems.
• Drive CSAT measurement framework and analyze root causes.
• Manage preventative and corrective maintenance scheduling.

Skills

Process documentation

Dashboard creation

CRM management

Team management

Education

Bachelor's degree in business related discipline

Tools

Salesforce

Job description

A global technology leader in Atlanta is seeking an experienced Customer Support Manager to own the post-install lifecycle for monitoring systems across North America. The role encompasses managing maintenance operations, ensuring customer satisfaction, and tracking commercial metrics. Ideal candidates should have a Bachelor's degree in business and over 5 years of relevant experience. Strong skills in process documentation and CRM management are essential for success in this position.