Product Operations & CX Lead

Daniyaltechnologies; Delaware; On-site; USD 120,000 - 180,000; Full time

Job summary

A technology company is looking for a Product Operations & Customer Experience Manager to take ownership of support quality and customer experience. The ideal candidate will be deeply knowledgeable about the product, guiding internal teams and improving support quality. Core responsibilities include monitoring customer feedback, defining support standards, and ensuring an intuitive product experience. Strong analytical, communication, and problem-solving skills are essential, alongside experience in product or customer operations.

Qualifications

• Proven experience in Product Operations, Customer Experience, Support Operations, or Quality Management.
• Strong analytical and problem-solving skills with a user-first mindset.
• Excellent communication skills and fluency in English.
• Ability to guide teams and influence outcomes.

Responsibilities

• Become a subject-matter expert on the product, including workflows, features, and real-world use cases.
• Own customer experience quality across all support and operational touchpoints.
• Monitor customer feedback and support tickets to identify gaps and improvement opportunities.
• Translate customer experience insights into clear, actionable recommendations.

Skills

Product Operations

Customer Experience

Support Operations

Quality Management

Analytical skills

Excellent communication

Problem-solving

User-first mindset

Job description

A technology company is looking for a Product Operations & Customer Experience Manager to take ownership of support quality and customer experience. The ideal candidate will be deeply knowledgeable about the product, guiding internal teams and improving support quality. Core responsibilities include monitoring customer feedback, defining support standards, and ensuring an intuitive product experience. Strong analytical, communication, and problem-solving skills are essential, alongside experience in product or customer operations.