Post-Install Customer Experience Specialist

RiseMe; Hartford (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

West Shore Home in Hartford, CT is hiring a Customer Service Specialist to support all post-installation service functions in the local branch. You will provide a 5-star customer experience by diagnosing issues, scheduling service visits, and coordinating with technicians and managers.

The role requires strong communication, multitasking, Salesforce familiarity, and proficiency with Microsoft Office. You will work in-office, participate in daily huddles, and document interactions to ensure

Qualifications

• High School Diploma or equivalent.
• Experience with Salesforce preferred.
• Ability to multitask.
• Strong with Microsoft Suite.
• Strong written and verbal communication skills.
• Must have a valid smartphone to log in to required systems using two-factor authentication.

Responsibilities

• Accountable for providing 5-star customer service regarding post-installation services.
• Responds to customer requests via phone, email, text, website, or other company channels.
• Coordinate service appointments and verify scope of service when installation is marked Service Required.
• Attend and support daily morning Customer Service huddle.
• Provide data and feedback to leadership on service-related issues.
• Escalations should be brought to management immediately.
• Create cases in Salesforce and schedule service visits when needed.
• Update notes with photos/documentation for warranty reimbursement.
• Communicate with involved parties about service changes and timelines.

Skills

Multitasking

Communication skills

Written communication

Education

High School Diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

West Shore Home in Hartford, CT is hiring a Customer Service Specialist to support all post-installation service functions in the local branch. You will provide a 5-star customer experience by diagnosing issues, scheduling service visits, and coordinating with technicians and managers.

The role requires strong communication, multitasking, Salesforce familiarity, and proficiency with Microsoft Office. You will work in-office, participate in daily huddles, and document interactions to ensure