Customer Service Specialist

Socket.dev; Lexington (KY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

401(k) with match

PTO and paid holidays

Employee discounts

Career growth

Job summary

West Shore Home in Lexington, KY, is seeking a Customer Service Specialist to support our local branch onsite. This full-time role emphasizes clear communication, problem-solving, and strong customer relations as you manage post-install service needs and coordinate appointments.

You will handle calls, schedule visits, and ensure timely updates to customers while maintaining a positive, solution-oriented mindset in a fast-paced environment.

Qualifications

• Experience delivering a high-quality customer experience.
• Ability to coordinate service appointments and follow-ups.
• Strong communication and problem-solving skills.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with post-installation service requests.
• Schedule service appointments and coordinate necessary follow-up.
• Order replacement parts through manufacturers when needed.
• Communicate schedule updates and timelines to customers.
• Escalate urgent customer concerns to branch leadership when appropriate.

Skills

Customer service

Communication

Time management

Problem-solving

Multitasking

Job description

Position: Customer Service Specialist

Lexington, KY (Onsite)

Monday–Friday | 7:30am–4:00pm | Full-Time

Looking for a stable, full-time opportunity where you can help customers and grow with a fast-paced company? West Shore Home is hiring a Customer Service Specialist to support our Lexington branch. In this role, you’ll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience. This is a fast-paced customer service role focused on communication, problem-solving, and relationship building.

What You’ll Do

• Handle inbound and outbound customer calls
• Assist customers with post-installation service requests
• Schedule service appointments and coordinate necessary follow-up
• Order replacement parts through manufacturers when needed
• Communicate schedule updates and service timelines to customers
• Escalate urgent customer concerns to branch leadership when appropriate

What We’re Looking For

• Strong communication and customer service skills
• Ability to work independently and stay organized
• Positive, solution-oriented mindset
• Comfortable managing multiple tasks in a fast-paced environment
• Previous customer service experience preferred

Compensation & Benefits

• $20–$22/hour
• Paid training
• Medical, Dental, and Vision insurance
• 401(k) with company match
• PTO and paid holidays
• Employee discounts and referral program
• Career growth opportunities

About West Shore Home

West Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees. We’re committed to creating a supportive culture where employees can grow, succeed, and make an impact. It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.