Post-Delivery Sustainment Program Lead

Saab AB; Town of Madison (NY); On-site; USD 102,000 - 132,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) with employer contributions

Tuition assistance

Paid holidays

Employee stock purchase

Job summary

Saab, Inc. is seeking a Post-Delivery Program Manager to oversee sustainment activities for multiple products after DoD deliveries. You will coordinate with leadership, customers, and Saab teams to manage depot support, quotes, spares, and service events, ensuring cost, schedule, and quality targets are met.

The role requires strong leadership, program management experience, and a focus on continuous improvement. Travel up to 15% is expected; security clearance may be required.

Qualifications

• Bachelor’s degree in Engineering, Business, or related discipline with 5+ years of relevant experience, or a Master’s degree with 3+ years of experience, or an equivalent combination of education and experience.
• Experience working in a collaborative team environment.
• Experience in Project Management.
• Proficiency with Microsoft Office products, including Word, Visio, Excel, Project, and PowerPoint.
• Strong organizational, multitasking, and time management skills, with the ability to follow up on action items and requests in a timely manner.

Responsibilities

• Serve as the primary point of contact for post-delivery activities, coordinating with program leadership, customers, and internal stakeholders as appropriate.
• Provide programmatic leadership and oversight of depot and customer support activities, including prioritization, execution, resource planning, and cost and schedule performance in support of PDPM CAM responsibilities.
• Manage Basic Order Agreements between Saab and customers, including quoting, purchase order reviews, and Task Order Management.
• Manage spares and repair quoting, order management, and service contract proposals for integration efforts, on-site testing and troubleshooting support, and training activities.
• Coordinate service event planning and execution with the Technical Support Manager, customers, Saab engineers, and field technicians, ensuring required parts and materials are available in advance.
• Support field technicians during service events by coordinating additional parts for troubleshooting and facilitating follow-up discussions with appropriate Saab team members.
• Coordinate spares and repairs with cross-functional teams, including Contracts, Finance, Configuration Management, Supply Chain, Manufacturing, Engineering, and Test.
• Track on-time delivery and other key program metrics, ensuring cost, schedule, and quality objectives are managed across sustainment activities.
• Participate in Saab's financial planning cycles by providing revenue forecasts and order projection feedback.
• Analyze failure trends to drive improvements, request RCCA reports, communicate findings to customers, and mitigate customer inventory risks.
• Complete system handovers with the appropriate Production Program Manager to ensure a clear transition of responsibilities and relevant information.
• Develop customer reports aligned with the customer's model and present program updates during formal Saab and customer PMRs.
• Ensure compliance with Saab SOPs and identify opportunities for process improvement.
• Travel up to 15% annually, both domestically and internationally.

Skills

Project Management

Cross-functional leadership

MS Office

Communication skills

Stakeholder management

Education

Bachelor’s or Master’s degree in engineering, business, or related field

Tools

Word

Visio

Excel

Project

PowerPoint

Job description

Saab, Inc. is seeking a Post-Delivery Program Manager to oversee sustainment activities for multiple products after DoD deliveries. You will coordinate with leadership, customers, and Saab teams to manage depot support, quotes, spares, and service events, ensuring cost, schedule, and quality targets are met.

The role requires strong leadership, program management experience, and a focus on continuous improvement. Travel up to 15% is expected; security clearance may be required.