Post-Deal Client Support & Analytics Specialist

Kforce Inc; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Kforce is seeking a Client Support Analyst in Houston, TX. The role acts as a critical post-deal liaison among Company Services, Brokers, and the Sales Team to ensure top-tier service delivery across the customer lifecycle after contract execution.

The analyst handles post-deal inquiries such as enrollment, billing, regulatory concerns, tax exemptions, and early termination, requiring strong analytics, clear communication, and the ability to juggle multiple SLAs.

Qualifications

• High School diploma or GED is required.
• Bachelor's degree or equivalent experience is required.
• Minimum of 2 years of experience in a related role.

Responsibilities

• Serve as a post-deal liaison between Company Services, Brokers, and the Sales Team.
• Conduct operational analyses and resolve inquiries to support the customer lifecycle.
• Handle enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios.

Education

High School diploma/GED

Bachelor's or equivalent experience

Job description

Kforce is seeking a Client Support Analyst in Houston, TX. The role acts as a critical post-deal liaison among Company Services, Brokers, and the Sales Team to ensure top-tier service delivery across the customer lifecycle after contract execution.

The analyst handles post-deal inquiries such as enrollment, billing, regulatory concerns, tax exemptions, and early termination, requiring strong analytics, clear communication, and the ability to juggle multiple SLAs.