Client Support Analyst

Kforce Inc; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Kforce is seeking a Client Support Analyst in Houston, TX. The role acts as a critical post-deal liaison among Company Services, Brokers, and the Sales Team to ensure top-tier service delivery across the customer lifecycle after contract execution.

The analyst handles post-deal inquiries such as enrollment, billing, regulatory concerns, tax exemptions, and early termination, requiring strong analytics, clear communication, and the ability to juggle multiple SLAs.

Qualifications

• High School diploma or GED is required.
• Bachelor's degree or equivalent experience is required.
• Minimum of 2 years of experience in a related role.

Responsibilities

• Serve as a post-deal liaison between Company Services, Brokers, and the Sales Team.
• Conduct operational analyses and resolve inquiries to support the customer lifecycle.
• Handle enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios.

Education

High School diploma/GED

Bachelor's or equivalent experience

Job description

Responsibilities

Kforce has a client that is seeking a Client Support Analyst in Houston, TX. Summary: The Client Support Analyst serves as a critical post-deal liaison between Company Services, Brokers, and the Sales Team. This role requires a detail-oriented professional who can conduct thorough operational research, resolve complex inquiries, and ensure exceptional service delivery across all phases of the customer lifecycle following contract execution. In this position, you will be the primary point of contact for brokers and sales representatives navigating post-deal inquiries including enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios. Success in this role demands strong analytical capabilities, excellent communication skills, and the ability to manage multiple priorities while adhering to SLAs. The Client Support Analyst conducts complex operational analyses to support informed decision-making within the business unit, acting as a trusted advisor to internal and external stakeholders. This position requires proactive engagement in process improvement, cross-functional collaboration, and consistent communication with leadership on deliverables and status updates.

Responsibilities

Kforce has a client that is seeking a Client Support Analyst in Houston, TX. Summary: The Client Support Analyst serves as a critical post-deal liaison between Company Services, Brokers, and the Sales Team. This role requires a detail-oriented professional who can conduct thorough operational research, resolve complex inquiries, and ensure exceptional service delivery across all phases of the customer lifecycle following contract execution. In this position, you will be the primary point of contact for brokers and sales representatives navigating post-deal inquiries including enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios. Success in this role demands strong analytical capabilities, excellent communication skills, and the ability to manage multiple priorities while adhering to SLAs. The Client Support Analyst conducts complex operational analyses to support informed decision-making within the business unit, acting as a trusted advisor to internal and external stakeholders. This position requires proactive engagement in process improvement, cross-functional collaboration, and consistent communication with leadership on deliverables and status updates.

Requirements

• High School diploma/GED


• Bachelor's or equivalent experience


• 2 years of experience

Preferred Qualifications

• Bachelor's degree preferred


• Effective written communications


• Effective verbal communications


• Financial analysis


• Microsoft Office Suite

The ideal candidate brings a passion for the retail energy and gas market, demonstrates a winning attitude, and thrives in a fast-paced environment where problem-solving and customer advocacy are essential.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.