Post-Closing Operations Specialist

CrossCountry Mortgage, LLC; Oregon; Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K plan

Disability insurance

Wellness program

Job summary

CrossCountry Mortgage, LLC is seeking a Post Closing Administrator to provide administrative support to the Post Closing Team. The role focuses on post-closing documentation, file organization, data entry, and communications to ensure accurate processing of closed transactions.

Responsibilities include reviewing investor reports, tracking suspended loans, curing suspense, uploading documents, and preparing disclosures.

Qualifications

• 1+ years of experience in mortgage closing and/or post-closing activities.
• Experience using loan origination and/or servicing systems.
• Excellent customer service skills; providing professional, courteous support to internal employees and external vendors.
• Excellent judgement and decision-making skills.
• Excellent attention to detail skills.
• Excellent communication skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Assist the Post Closing Team with administrative tasks related to closed loans.
• Review daily investor reports and portals to track suspended loans and new conditions, logging suspense notifications and documenting critical dates such as initial condition issue and cure-by deadlines.
• Monitor a pipeline to ensure all loans shipped are either conditioned or purchased in a timely matter.
• Review closed loan files to determine if suspense items are already in the loan file and submit them to the investor for review and curing of suspense.
• Upload and file documents into internal systems and ensure accurate data entry.
• Work with internal departments, external partners, and clients to obtain needed documentation to cure suspense items timely.
• Prepare and provide Post Consummation Closing Disclosures and refund checks as needed following regulatory guidelines.
• Process collateral request with warehouses and send notification to Secondary Marketing when eligible for allocation.
• Process request for Pay History on aging loans through the Loan Servicing Department.
• Learn and build a knowledge base for both Agency and Investor guidelines; as well as State and TRID regulations.
• Monitor shared inboxes and route emails or requests to the appropriate team members.
• Assist in generating reports or summaries as requested.
• Perform other administrative duties assigned to support the efficiency of the Post Closing Team.

Skills

1+ years experience

Customer service

Attention to detail

Excellent communication

Tools

Microsoft Office Suite

Job description

CrossCountry Mortgage, LLC is seeking a Post Closing Administrator to provide administrative support to the Post Closing Team. The role focuses on post-closing documentation, file organization, data entry, and communications to ensure accurate processing of closed transactions.

Responsibilities include reviewing investor reports, tracking suspended loans, curing suspense, uploading documents, and preparing disclosures.