Post-Closing Investor Team Lead: Growth & Ops

CCM CrossCountry Mortgage, LLC; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

CrossCountry Mortgage, LLC is seeking an Investor Suspense Team Lead to oversee the Post Closing Team and ensure timely resolution of investor conditions. The role focuses on loan-by-loan escalations, reviews, and collaboration with internal departments.

You will monitor reports, balance loan assignments, coach staff, and drive process improvements to increase efficiency, accuracy, and compliance. A robust mortgage industry background is required.

Qualifications

• High School Diploma or equivalent.
• 4+ years’ experience in a Post Closing role.
• 2+ years’ experience in a Team Lead or Senior Post Closing role.
• Experience working in Encompass, preferred.
• Extensive knowledge of regulatory rules and regulations.
• Thorough knowledge of agency and investor guidelines and overlays.
• Experience working with various loan programs and addressing investor conditions and exceptions.
• Excellent communication skills.
• Excellent customer service skills with internal employees and external vendors.
• Excellent analytical and problem-solving skills to determine solutions and identify alternative resolutions within acceptable guidelines.
• Excellent attention to detail and organizational skills.
• Skilled at prioritizing to complete multiple tasks within established deadlines.
• Skilled at making decisions independently.
• Proficient in Microsoft Office Suite.

Responsibilities

• Manage the day-to-day tasks of the Post Closing Team.
• Serve as the first level escalation point for the Post Closing Team for general questions, additional file reviews and assist with loan level decisions.
• Review and balance the team’s loan assignments and task load.
• Provide employee development and performance coaching in one-on-one meetings.
• Assist with onboarding and training new hires and existing employees to be upskilled on a variety of topics as needed.
• Monitor team performance metrics and report to management on documentation accuracy, timeliness, and compliance.
• Suggest process improvements to increase efficiency, accuracy, and compliance within the Post Closing Team.
• Review production and processes to identify trends that will be relayed to the Investor Suspense Manager.
• Pull daily investor reporting to identify loans that have been suspended for purchase and load balance files as needed within the team.
• Assist with the Post Closing Team tasks and responsibilities, as necessary.
• Review and obtain clarification from investors when needed to determine what is acceptable to cure applicable defects.
• Monitor daily condition reports from the investor for updates on suspended loans or new conditions as received.
• Monitor time of loans on the warehouse lines and advise Investor Suspense Manager of those at potential risk for curtailment from the warehouse.
• Monitor a pipeline to ensure all loans shipped are either conditioned or purchased in a timely manner.
• Provide updates on the status of assigned loans with investors to the Post Closing Management Team.
• Ensure investor guidelines are followed and avoid incurring suspense fees.
• Review and approve team check requests as applicable.
• Ensure Post Closing Team meets set monthly purchased loan goals.

Skills

Post Closing

Team Lead

Encompass

Regulatory knowledge

Investor guidelines

Customer service

Communication

Analytical

Attention to detail

Microsoft Office

Education

High School Diploma or equivalent

Tools

Encompass

Microsoft Office

Job description

CrossCountry Mortgage, LLC is seeking an Investor Suspense Team Lead to oversee the Post Closing Team and ensure timely resolution of investor conditions. The role focuses on loan-by-loan escalations, reviews, and collaboration with internal departments.

You will monitor reports, balance loan assignments, coach staff, and drive process improvements to increase efficiency, accuracy, and compliance. A robust mortgage industry background is required.