Post Closing Administrator

CCM CrossCountry Mortgage, LLC; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation plan.

Medical.

Dental.

Vision.

401K.

Company-provided short-term disability

Employee assistance program.

Wellness program.

Job summary

CrossCountry Mortgage, LLC is seeking a detail-oriented Post Closing Administrator to support our Post Closing Team with administrative tasks on closed loans. You will review investor reports, manage suspense items, and ensure timely processing while coordinating with internal departments and external partners.

You will upload documents, generate reports, and help prepare disclosures and refunds in line with regulatory guidelines, contributing to efficient post-closing workflows and accuracy

Qualifications

• 1+ years of experience in mortgage closing and/or post-closing activities.
• Excellent customer service skills; providing professional, courteous support to internal employees and external vendors.
• Excellent judgement and decision-making skills.
• Excellent attention to detail skills.
• Excellent communication skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Assist the Post Closing Team with administrative tasks related to closed loans.
• Review daily investor reports and portals to track suspended loans and new conditions, logging suspense notifications and documenting critical dates.
• Monitor a pipeline to ensure all loans shipped are either conditioned or purchased in a timely manner.
• Review closed loan files to determine if suspense items are already in the loan file and submit them to the investor for review and curing of suspense.
• Upload and file documents into internal systems and ensure accurate data entry.
• Work with internal departments, external partners, and clients to obtain needed documentation to cure suspense items timely.
• Prepare and provide Post Consummation Closing Disclosures and refund checks as needed following regulatory guidelines.
• Process collateral request with warehouses and send notification to Secondary Marketing when eligible for allocation.
• Process request for Pay History on aging loans through the Loan Servicing Department.
• Learn and build a knowledge base for both Agency and Investor guidelines; as well as State and TRID regulations.
• Monitor shared inboxes and route emails or requests to the appropriate team members.
• Assist in generating reports or summaries as requested.
• Perform other administrative duties assigned to support the efficiency of the Post Closing Team.

Skills

Mortgage closing

Post-closing

Customer service

Attention to detail

Communication

Microsoft Office

Tools

Loan origination systems

Loan servicing systems

Job description

Company Overview

CrossCountry Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

Benefits

• Competitive compensation plan.
• Medical.
• Dental.
• Vision.
• 401K.
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.

Position Overview

The Post Closing Administrator is responsible for providing administrative support to the Post Closing Team. This role focuses on handling post-closing documentation, file organization, data entry, and communication tasks to ensure accurate and timely processing of closed transactions. The Post Closing Administrator plays a key role in helping the Post Closing Team maintain compliance and operational efficiency.

Job Responsibilities

• Assist the Post Closing Team with administrative tasks related to closed loans.
• Review daily investor reports and portals to track suspended loans and new conditions, logging suspense notifications and documenting critical dates such as initial condition issue and cure-by deadlines.
• Monitor a pipeline to ensure all loans shipped are either conditioned or purchased in a timely matter.
• Review closed loan files to determine if suspense items are already in the loan file and submit them to the investor for review and curing of suspense.
• Upload and file documents into internal systems and ensure accurate data entry.
• Work with internal departments, external partners, and clients to obtain needed documentation to cure suspense items timely.
• Prepare and provide Post Consummation Closing Disclosures and refund checks as needed following regulatory guidelines.
• Process collateral request with warehouses and send notification to Secondary Marketing when eligible for allocation.
• Process request for Pay History on aging loans through the Loan Servicing Department.
• Learn and build a knowledge base for both Agency and Investor guidelines; as well as State and TRID regulations.
• Monitor shared inboxes and route emails or requests to the appropriate team members.
• Assist in generating reports or summaries as requested.
• Perform other administrative duties assigned to support the efficiency of the Post Closing Team.

Qualifications and Skills

• 1+ years of experience in mortgage closing and/or post-closing activities.
• Experience using loan origination and/or servicing systems.
• Excellent customer service skills; providing professional, courteous support to internal employees and external vendors.
• Excellent judgement and decision-making skills.
• Excellent attention to detail skills.
• Excellent communication skills.
• Proficient in Microsoft Office Suite.

Company Culture

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Thanks for your interest in working on our team! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Equal Employment Opportunity and Diversity

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics").

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation.

The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government.

To verify licensing, please visit www.NMLSConsumerAccess.org.