Post-Closing Operations Specialist

CCM CrossCountry Mortgage, LLC; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation plan.

Medical.

Dental.

Vision.

401K.

Company-provided short-term disability

Employee assistance program.

Wellness program.

Job summary

CrossCountry Mortgage, LLC is seeking a detail-oriented Post Closing Administrator to support our Post Closing Team with administrative tasks on closed loans. You will review investor reports, manage suspense items, and ensure timely processing while coordinating with internal departments and external partners.

You will upload documents, generate reports, and help prepare disclosures and refunds in line with regulatory guidelines, contributing to efficient post-closing workflows and accuracy

Qualifications

• 1+ years of experience in mortgage closing and/or post-closing activities.
• Excellent customer service skills; providing professional, courteous support to internal employees and external vendors.
• Excellent judgement and decision-making skills.
• Excellent attention to detail skills.
• Excellent communication skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Assist the Post Closing Team with administrative tasks related to closed loans.
• Review daily investor reports and portals to track suspended loans and new conditions, logging suspense notifications and documenting critical dates.
• Monitor a pipeline to ensure all loans shipped are either conditioned or purchased in a timely manner.
• Review closed loan files to determine if suspense items are already in the loan file and submit them to the investor for review and curing of suspense.
• Upload and file documents into internal systems and ensure accurate data entry.
• Work with internal departments, external partners, and clients to obtain needed documentation to cure suspense items timely.
• Prepare and provide Post Consummation Closing Disclosures and refund checks as needed following regulatory guidelines.
• Process collateral request with warehouses and send notification to Secondary Marketing when eligible for allocation.
• Process request for Pay History on aging loans through the Loan Servicing Department.
• Learn and build a knowledge base for both Agency and Investor guidelines; as well as State and TRID regulations.
• Monitor shared inboxes and route emails or requests to the appropriate team members.
• Assist in generating reports or summaries as requested.
• Perform other administrative duties assigned to support the efficiency of the Post Closing Team.

Skills

Mortgage closing

Post-closing

Customer service

Attention to detail

Communication

Microsoft Office

Tools

Loan origination systems

Loan servicing systems

Job description

CrossCountry Mortgage, LLC is seeking a detail-oriented Post Closing Administrator to support our Post Closing Team with administrative tasks on closed loans. You will review investor reports, manage suspense items, and ensure timely processing while coordinating with internal departments and external partners.

You will upload documents, generate reports, and help prepare disclosures and refunds in line with regulatory guidelines, contributing to efficient post-closing workflows and accuracy