POS Systems Support & Field Technician

United Merchant Services; Farmers Branch (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

Bluu Inc. is seeking a Full-Time POS Support Specialist in Farmers Branch, TX. You will provide phone support, stage and deploy POS hardware/software, and troubleshoot issues to keep merchants up and running.

Responsibilities include field repairs, training, and documenting processes while flexible hours and occasional travel may be required. This role offers hands-on hardware skills in a nationwide POS service environment.

Qualifications

• POS/PC support related experience preferred.
• Able to work off-site occasionally.
• Business travel may be required.
• Flexible work hours, as well as Saturdays available.
• CompTIA A+ preferred.

Responsibilities

• Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible
• Prepare/stage POS hardware and software for deployment
• Maintain POS department equipment and tools
• Perform hardware repairs as required, both in-house and in the field - Test, evaluate, and document all software/hardware issues
• Provide training to associates, merchants, and resellers - Install and configure software, hardware, cables/wiring, and networks
• Monitor system performance and troubleshooting issues
• Provide documentation as required

Skills

POS/PC support

Flexible hours

Saturday availability

CompTIA A+ certified

Job description

Bluu Inc. is seeking a Full-Time POS Support Specialist in Farmers Branch, TX. You will provide phone support, stage and deploy POS hardware/software, and troubleshoot issues to keep merchants up and running.

Responsibilities include field repairs, training, and documenting processes while flexible hours and occasional travel may be required. This role offers hands-on hardware skills in a nationwide POS service environment.