Field Support Technician

City of Lincoln; Abilene (TX); On-site; USD 57,308,000 - 65,904,000; Full time

Job summary

City of Lincoln is seeking a POS Field Service Technician to travel to multiple Abilene, TX retail locations and provide onsite technical support for POS devices and applications.

You will diagnose hardware, software, and network issues, install and configure POS systems, and perform functionality testing to ensure full operation across stores. Strong communication and documentation are essential.

Qualifications

• Experience installing and troubleshooting POS devices.
• Experience installing and configuring applications on POS systems.
• Strong hardware, software, and basic networking troubleshooting skills.
• Ability to work independently and manage visits to multiple locations.
• Valid driver’s license and reliable transportation.
• Willingness to travel approximately 100 miles daily.
• Good communication, documentation, and time-management skills.

Responsibilities

• Travel to multiple store locations around Abilene, TX.
• Troubleshoot hardware, software, and networking issues onsite.
• Install, configure, and troubleshoot POS devices and peripherals.
• Install and update applications on POS systems.
• Document the work performed and provide timely updates.
• Coordinate with remote support when escalation is required.
• Maintain professional communication with store staff and coordinators.

Skills

POS troubleshooting

POS installation

Hardware & software triage

Independent work

Valid driver's license

Travel willingness

Communication & documentation

Education

Associate's or Bachelor's degree in CS/IT

Job description

• Base Pay $20.00 - $23.00 / Hour
• Job Category Information Technology
• Employee Type Full-Time Non-Exempt
• Travel 100%

Contact information

• Phone [phone]

POSITION DESCRIPTION

POS Field Service Technician

Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time

POSITION SUMMARY

The POS Field Service Technician is responsible for traveling to multiple retail store locations around Abilene, TX to provide onsite technical support and maintenance. This role involves diagnosing and resolving hardware, software, network, and POS system issues, installing and configuring POS devices and applications, performing functionality testing, and ensuring systems are fully operational. The technician documents completed work, communicates effectively with store personnel and remote support teams, and travels approximately 100 miles daily to support multiple customer locations while delivering professional, timely service. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Travel to multiple store locations around Abilene, TX.
• The technician will travel approximately 100 miles each day, visit multiple stores, troubleshoot technical issues, and complete onsite resolutions.
• Diagnose and resolve hardware, software, and network-related issues onsite.
• Install, configure, and troubleshoot POS devices and related peripherals.
• Install and update applications on POS systems.
• Perform basic testing to confirm all devices and applications are functioning correctly.
• Document the work completed at each location and provide timely updates.
• Coordinate with the remote support team when escalation is required.
• Maintain professional communication with store staff and project coordinators.

MINIMUM QUALIFICATIONS

Education

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.

Experience

• Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.
• Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.

Certifications (Preferred)

• CompTIA A+ certification or equivalent vendor-neutral credential.
• Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Previous experience installing and troubleshooting POS devices.
• Experience installing and configuring applications on POS systems.
• Strong hardware, software, and basic networking troubleshooting skills.
• Ability to work independently and manage visits to multiple locations.
• Valid driver’s licence and reliable transportation.
• Willingness to travel approximately 100 miles daily.
• Good communication, documentation, and time-management skills.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

• Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
• Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
• May require bending, kneeling, or crouching to install or service equipment.
• Work is performed primarily in a standard office or data center environment with moderate noise levels.
• May be required to travel to or work at multiple organizational sites or client locations.
• Personal laptop and standard technician toolkit.
• Smartphone with internet access.
• Ability to lift and handle POS equipment when required.
• Flexibility to work according to store schedules and project requirements

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.

Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.

DISCLAIMER

This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.