POS Systems Engineering Manager - Lead Retail Tech & Uptime

1976 Walt Disney Attractions Technology LLC; Town of Florida (NY); On-site; USD 148,000 - 199,000; Full time

Job summary

Disney Experiences (DX) is seeking a POS Technology Manager to own point-of-sale, kitchen display systems, and mobile ordering across hundreds of locations. You will lead a team of systems engineers, drive reliability, and manage vendor relationships while guiding hardware lifecycle, security, and DR planning.

The role requires 8+ years in POS or retail tech and 3+ years of people management, with strong initiative to improve incidents patterns and AI-assisted operations.

Qualifications

• 8+ years in POS or retail/restaurant tech with strong POS hardware and payment processing.
• 3+ years managing engineers with talent development.
• Experience with KDS and/or mobile ordering platforms.
• Comfort with Android-based smart clients and Windows-based server environments.
• Systems thinking — connect patterns across incidents, hardware, vendors, and process.
• Practical experience with agile methodologies (Scrum, Lean, etc.).
• Learning mindset and excellent communication with non-technical stakeholders.
• Advocate for a diverse and inclusive culture.

Responsibilities

• Lead and grow a team of systems engineers — hire, develop, set on-call coverage, and build a culture that looks for patterns in incidents, not just closes tickets.
• Own reliability across POS, KDS, and mobile ordering — hardware and software — driving troubleshooting and root‑cause fixes.
• Manage budgets and billing in MyPPM, and support forecasting and accruals.
• Lead rollouts, upgrades, and new location openings, and manage vendor relationships.
• Own the hardware lifecycle — deployment, refresh, retirement, ruggedization, and security patching across our Android/Windows/iOS fleet via SOTI.
• Own disaster recovery across all platforms, including drills and leading recovery when something breaks.

Skills

POS hardware

Team management

KDS/Mobile ordering

Android/Windows servers

Systems thinking

Agile methodologies

Communication

Diversity & inclusion

Education

Bachelor's degree in CS/IS/Engineering

Tools

SOTI

CompTIA A+

SQL

Job description

Disney Experiences (DX) is seeking a POS Technology Manager to own point-of-sale, kitchen display systems, and mobile ordering across hundreds of locations. You will lead a team of systems engineers, drive reliability, and manage vendor relationships while guiding hardware lifecycle, security, and DR planning.

The role requires 8+ years in POS or retail tech and 3+ years of people management, with strong initiative to improve incidents patterns and AI-assisted operations.