POS Support Engineer — Retail Hardware & Online Store Ops

Disney; Frankfort (KY); Remote; USD 60,600 - 81,290; Full time

Job summary

Disney in Frankfort, USA seeks a Technical Support Specialist to repair and maintain POS hardware, work with suppliers on software improvements, and troubleshoot connectivity across POS infrastructure. You will ensure secure networking for card machines and support backend inventory systems.

The role requires firsthand experience with POS software, strong communication, and willingness to travel and provide on-site support during peak periods.

Qualifications

• Bachelor's degree required.
• Experience with retail or POS software.
• Willingness to travel domestically/internationally.
• Strong communication and documentation skills.
• Ability to provide on-site and remote support.

Responsibilities

• Repair and maintain all POS hardware (iPads, printers, scanners, card machines).
• Coordinate with POS supplier on software improvements and bugs.
• Troubleshoot connection issues with POS infrastructure.
• Ensure secure networking for card machines.
• Troubleshoot backend inventory software issues.
• Set up new POS hardware and card machines.
• Source new hardware to replace aging equipment.
• Maintain online shop for US and UK sites.

Skills

POS hardware

Credit-card machines

Remote support

Travel readiness

Team collaboration

Education

Bachelor's Degree

Tools

POS hardware

Inventory software

Job description

Disney in Frankfort, USA seeks a Technical Support Specialist to repair and maintain POS hardware, work with suppliers on software improvements, and troubleshoot connectivity across POS infrastructure. You will ensure secure networking for card machines and support backend inventory systems.

The role requires firsthand experience with POS software, strong communication, and willingness to travel and provide on-site support during peak periods.