POS Systems Analyst & SME - Implementation & Support

Inspire; Atlanta (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

Inspire is seeking an Analyst, Point of Sale to own Level 3 support and day-to-day execution of the POS platform, ensuring stability and high availability. You will monitor, support, and optimize POS software and hardware, manage content requests, and drive end-to-end processes from requirements through post-launch support.

You will report to leadership and collaborate with brand and franchise teams as a POS SME.

Qualifications

• Minimum: High School or GED.
• 3+ yrs experience in POS implementation, design, development, and implementation related to POS, payment, and related technologies.
• 0+ years of project management or IT staff management experience.
• PMP certification a plus.
• Strong analytical, communication, and problem-solving skills.
• Ability to work cross-functionally and meet deadlines.

Responsibilities

• Executes, monitors, maintains all content changes for all aspects of the Point-of-Sale system including core functionality, payments, and integration services
• Provides Level 3 support for all core functionality, payments, integration services etc. for the point-of-sale system.
• Establishes connections with brand & franchisee teams to ensure understanding of requirements and serves as a brand SME in meetings
• Completes reporting for leadership on workload, adherence to schedules, and quality assurance
• Continually evaluates performance and evolves processes to increase quality and efficiency

Skills

Team collaboration

Communication

Analytical skills

Problem-solving

Time management

Cross-functional collaboration

Presentation skills

Education

High School Diploma or GED

PMP certification (preferred)

Tools

JIRA

Confluence

Microsoft Office (Outlook, PowerPoint, Word)

Excel

Job description

Inspire is seeking an Analyst, Point of Sale to own Level 3 support and day-to-day execution of the POS platform, ensuring stability and high availability. You will monitor, support, and optimize POS software and hardware, manage content requests, and drive end-to-end processes from requirements through post-launch support.

You will report to leadership and collaborate with brand and franchise teams as a POS SME.