POS Systems Analyst — Payments, Content & Support

IRB USA Inspire Resources; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Inspire is seeking an Analyst, Point of Sale to manage Level 3 support and day-to-day operations of the POS platform, ensuring stability, availability, and performance across systems. You will coordinate with brand and franchise teams, gather requirements, and oversee content changes (items, coupons, images), while building processes from design through launch.

This role requires strong communication, problem-solving, and vendor liaison skills, with 3+ years in POS or related tech, and

Qualifications

• Minimum: High School or GED.
• 3+ yrs experience in POS implementation, design, development, and implementation related to point of sale, payment, and associated technologies.
• 0+ years of experience in project management or IT staff management experience.

Responsibilities

• Executes, monitors, maintains all content changes for all aspects of the Point-of-Sale system including core functionality, payments, and integration services.
• Provides Level 3 support for all core functionality, payments, integration services etc. for the point-of-sale system.
• Establishes connections with brand & franchisee teams to ensure elevated levels of success, complete understanding of requirements and serves as a brand SME in appropriate meetings.
• Completes appropriate reporting for leadership reporting on workload, adherence to schedules, and quality assurance.
• Continually evaluates performance and looks to evolve processes to implement lessons learned to increase quality assurance and efficiency.

Skills

POS systems

Stakeholder communications

Analytical thinking

Vendor relationship management

Project coordination

JIRA

Confluence

Excel

Communication

Teamwork

Education

High School or GED

Tools

JIRA

Confluence

Microsoft Excel

PowerPoint

Word

Outlook

Job description

Inspire is seeking an Analyst, Point of Sale to manage Level 3 support and day-to-day operations of the POS platform, ensuring stability, availability, and performance across systems. You will coordinate with brand and franchise teams, gather requirements, and oversee content changes (items, coupons, images), while building processes from design through launch.

This role requires strong communication, problem-solving, and vendor liaison skills, with 3+ years in POS or related tech, and