POS Systems Analyst — IT Support & Optimization

Anakeesta, LLC.; Knoxville (TN); In loco; USD 54.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Paid time off

Medical, dental, vision insurance

Life insurance and 401(k)

Free admission for employees and their

Employee discounts and pass exchange

Descrizione del lavoro

Revel Group in Knoxville, TN is seeking a skilled IT Systems Analyst to support POS platforms (Galaxy, Infogenesis, Eatec, Yellowdog) and related operations. You will analyze, troubleshoot, implement, and optimize systems across multiple business units while ensuring reliability and end-user satisfaction.

You will collaborate with operations, finance, food & beverage, and IT teams to deploy system enhancements, perform integrations, and generate actionable reports.

Competenze

• Proven experience supporting POS systems in hospitality, retail, or entertainment environments.
• Experience with Galaxy, Infogenesis, Eatec, and Yellowdog systems preferred.
• Strong understanding of POS hardware, networking, and software troubleshooting.
• Experience with system integrations, user management, and reporting tools.

Mansioni

• Support, maintain, and troubleshoot POS systems including Galaxy, Infogenesis, Eatec, and Yellowdog.
• Analyze existing systems and workflows to identify operational and technical improvements.
• Configure POS terminals, peripherals, menus, pricing, inventory, and user access.
• Monitor system performance and resolve software, hardware, and connectivity issues.
• Collaborate with departments to gather business requirements and implement system enhancements.
• Assist with integrations between POS systems, inventory platforms, payment systems, and reporting tools.
• Perform software updates, patches, testing, and system deployments.
• Develop and maintain technical documentation, workflows, and support procedures.
• Provide end-user training and technical support for operational staff and managers.
• Generate and analyze system reports to support business operations and decision-making.
• Assist with vendor coordination and escalation of system-related issues.
• Ensure systems comply with company security standards and operational policies.
• Participate in after-hours or on-call support when required.

Conoscenze

POS systems support

System troubleshooting

System integrations

Analytical problem solving

Communication & collaboration

Time management

Formazione

Associate or Bachelor's in IT/CS

SQL / database knowledge

Strumenti

Galaxy

Infogenesis

Eatec

Yellowdog

Descrizione del lavoro

Revel Group in Knoxville, TN is seeking a skilled IT Systems Analyst to support POS platforms (Galaxy, Infogenesis, Eatec, Yellowdog) and related operations. You will analyze, troubleshoot, implement, and optimize systems across multiple business units while ensuring reliability and end-user satisfaction.

You will collaborate with operations, finance, food & beverage, and IT teams to deploy system enhancements, perform integrations, and generate actionable reports.