POS Systems Analyst - Oracle, LEAN & Data-Driven Testing

Capgemini; Seattle (WA); On-site; USD 40,000 - 63,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Capgemini in Seattle seeks a Systems Analyst to interface with business teams, review requirements for POS configurations, and enter data to configure menus for promotional launches (6–10 per year).

You will analyze requirements, improve processes, and collaborate across IT and business functions to refine POS configuration for a consistent barista user experience. Data validation and testing are key parts of the role.

Qualifications

• Reviews product data provided as part of a promotional launch & creates/updates specifications for the updated POS menu & checkout experience.
• Attention to detail, and ability to question, evaluate & reason about direct & indirect consequences of configuration changes to the POS.
• Utilizes LEAN techniques to develop business process designs and improve operations via process re-engineering efforts.
• Effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)
• Utilizes agile delivery methodologies and participates on scrum teams in the execution of solution delivery projects.

Responsibilities

• Performs application configuration (i.e. create attributes, menus, workflows, and UI changes) in support of solution delivery
• Supports data conversion. Performs the extract, load, and validation of converted data.
• Supports solution testing efforts by developing test plans, preparing test environments, performing test execution, and validating test results.
• Uses data queries to support validation of data conversion and test results.
• Participates in call rotation (once every 6 weeks)
• Drive system support, working trouble tickets and escalating to teammates according to priority and required expertise queue, completing resolution within SLA.
• Develops system proficiency and builds subject matter expertise through root cause analysis.
• Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and team.
• Creates and maintains systems documentation (e.g. Wiki, Knowledge Base Articles, Confluence)
• Develops and facilitates system training.
• Uses database query tools to write ad-hoc queries for mass data analysis and operational reports.

Skills

Retail experience as a barista or in a

POS experience – Oracle application

2+ years SQL skills

Excel proficiency

Jira/Confluence experience

Communication tools – Teams/Slack

Data analysis / ad-hoc queries

Tools

Jira

Confluence

ServiceNow

PagerDuty

Job description

Capgemini in Seattle seeks a Systems Analyst to interface with business teams, review requirements for POS configurations, and enter data to configure menus for promotional launches (6–10 per year).

You will analyze requirements, improve processes, and collaborate across IT and business functions to refine POS configuration for a consistent barista user experience. Data validation and testing are key parts of the role.