POS Support Specialist: Troubleshoot Terminals & Delight

Harbortouch; Allentown (Lehigh County); On-site; USD 35,000 - 50,000; Full time

Job summary

Harbortouch is looking for a POS Support Representative in Allentown, United States. The role involves resolving POS system related issues through various communication channels while ensuring excellent customer service.

Candidates should be capable of handling multiple tasks in a fast-paced environment and have experience with POS equipment. Strong communication skills and problem-solving abilities are essential for this position.

Benefits may include opportunities for growth and development in the merchant services industry.

Qualifications

• Experience with credit card terminals and POS equipment is a plus.
• Excellent listening, written, and verbal communication skills.
• Strong problem-solving skills with attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Research and resolve POS terminal issues and questions.
• Provide courteous service and ensure complete resolution.
• Make follow-up outbound calls to customers.
• Interact with other departments to resolve customer issues.

Skills

Customer service skills

Problem solving

Communication skills

Technical support experience

Multitasking capability

Education

IT degree or in pursuit of

A+ certification

Tools

POS systems

Windows NT/2000/2003/XP

Job description

Harbortouch is looking for a POS Support Representative in Allentown, United States. The role involves resolving POS system related issues through various communication channels while ensuring excellent customer service.

Candidates should be capable of handling multiple tasks in a fast-paced environment and have experience with POS equipment. Strong communication skills and problem-solving abilities are essential for this position.

Benefits may include opportunities for growth and development in the merchant services industry.