Credit Card Terminal Tech Support Specialist

Harbortouch; Allentown (Lehigh County); On-site; USD 35,000 - 50,000; Full time

Job summary

Harbortouch in Allentown is seeking a Technical Support representative to assist customers with credit card terminal issues. Candidates should have strong listening and problem-solving skills along with experience in a fast-paced call center.

The ideal applicant will be tech-savvy, preferably bilingual (English/Spanish), and able to provide efficient support through various communication channels like email and chat.

A high school diploma is required along with familiarity with Microsoft Office.

Qualifications

• Experience in customer service/technical support preferred.
• Ability to adapt to and implement change.
• Familiar with customer service core principles.

Responsibilities

• Research and resolve credit card terminal issues.
• Listen to customer needs and concerns.
• Improve terminal performance by identifying problems.
• Provide efficient and courteous service.
• Handle inbound and outbound customer communications.

Skills

Experience with credit card terminals

Excellent communication skills

Strong problem-solving skills

Ability to multitask

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Harbortouch in Allentown is seeking a Technical Support representative to assist customers with credit card terminal issues. Candidates should have strong listening and problem-solving skills along with experience in a fast-paced call center.

The ideal applicant will be tech-savvy, preferably bilingual (English/Spanish), and able to provide efficient support through various communication channels like email and chat.

A high school diploma is required along with familiarity with Microsoft Office.