Client Success Specialist - Payments & POS Support

Harbortouch; Allentown (Lehigh County); On-site; USD 35,000 - 45,000; Full time

Job summary

Harbortouch is looking for a Customer Service Representative in Allentown, PA. As a vital role in our team, you'll enhance client relations by offering outstanding service through phone, email, and chat. The ideal candidate will have excellent communication skills, creativity, and a results-driven attitude.

A high school diploma is required, and proficiency in MS-Office is a must. Ideal candidates will also possess customer service experience, but fresh perspectives are welcome. Our dynamic environment is focused on development and success.

Qualifications

• Must be comfortable on the phone and in person for meetings.
• Proficient in MS-Office and willing to assist team to achieve goals.
• Familiarity with customer service core principles is essential.

Responsibilities

• Provide clients with a first-class customer service experience.
• Communicate with clients via phone, email, chat, and tickets.
• Assist customers with navigating website and billing inquiries.
• Utilize problem-solving skills to ensure efficient service.
• Build and maintain relationships with clients and team members.
• Document inquiries and outcomes for analysis.
• Participate in team meetings to provide feedback.

Skills

Excellent listening, oral, and written communication skills

Friendly and enthusiastic personality

Goal and results oriented

Resourceful and motivated to learn

Reasoning and problem-solving skills

Ability to adapt to and implement change

Creative and forward thinking

Organized and able to manage multiple priorities

Proficient in relevant computer applications

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Knowledge of customer service core principles and practices

Familiarity with the Microsoft Office Suite

2+ years customer service experience

Experience in banking or credit card processing

Job description

Harbortouch is looking for a Customer Service Representative in Allentown, PA. As a vital role in our team, you'll enhance client relations by offering outstanding service through phone, email, and chat. The ideal candidate will have excellent communication skills, creativity, and a results-driven attitude.

A high school diploma is required, and proficiency in MS-Office is a must. Ideal candidates will also possess customer service experience, but fresh perspectives are welcome. Our dynamic environment is focused on development and success.