POS Field Technician – Home-Based, Travel Ready

Expert Technical Solutions; Mobile (AL); Remoto; USD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company vehicle

Equipment provided

Descrizione del lavoro

Expert Technical Solutions is seeking a POS Service Technician for a home-based field role covering the Biloxi, MS to Mobile, AL corridor. You will travel to customer sites, perform on-site diagnostics, repairs, and preventative maintenance to keep POS/payments systems running smoothly.

You will be provided with a company vehicle and the equipment needed to perform the job, with duties including ticket resolution, SOP development, and strong customer communication.

Competenze

• Field service, low-voltage, maintenance and repair, and troubleshooting skills.
• Strong communication and customer service abilities.
• POS and payment system experience preferred.
• Proficiency with remote supports tools (ConnectWise).

Mansioni

• Respond to and resolve service tickets related to POS hardware and software failures.
• Perform on-site diagnostics, repairs and component replacements when necessary.
• Communicate clearly and professionally with customers throughout the service process.
• Conduct scheduled preventative maintenance and system upgrades.
• Perform system health checks and resolve configuration issues.
• Work with the Support Team to identify recurring issues.
• Track service requests using ConnectWise Manage.
• Ensure all work is logged with detailed notes, resolutions, products, and time.
• Escalate major issues effectively while keeping customers informed.
• Contribute to standard operating procedures (SOPs) and service playbooks.
• Provide insight to help reduce repeat service calls and improve service efficiency.
• Collaborate with Installation and Support teams to ensure long-term client satisfaction
• Maintain installation tools and company equipment in working order
• Track and restock service hardware and supplies as needed
• Ensure company vehicles are clean, organized, and maintained weekly

Conoscenze

Field service

Low-voltage

Maintenance & repair

Troubleshooting

Strong communication

Customer service

POS / payment systems

ConnectWise

Strumenti

ConnectWise

Descrizione del lavoro

Expert Technical Solutions is seeking a POS Service Technician for a home-based field role covering the Biloxi, MS to Mobile, AL corridor. You will travel to customer sites, perform on-site diagnostics, repairs, and preventative maintenance to keep POS/payments systems running smoothly.

You will be provided with a company vehicle and the equipment needed to perform the job, with duties including ticket resolution, SOP development, and strong customer communication.