Portuguese-Speaking Insurance CSR — Training & Bonus

Employers from Greece; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package ( flight

hotel )

Free Greek Lessons, discounts and其他

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Portuguese-speaking Customer Service Representative in the Insurance industry to serve clients in a dynamic environment. You will handle inquiries about policies, coverage, and claims while guiding clients to select appropriate products.

The role requires fluency in Portuguese and English, strong communication skills, and the ability to multitask across channels. Benefits include a relocation package and training opportunities.

Qualifications

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably in insurance or financial services.
• Strong communication and interpersonal skills.
• Discretion and professionalism with sensitive information.
• Proficiency in customer service software and Microsoft Office.
• Detail-oriented with strong problem-solving abilities.
• Strong organizational skills and multitasking ability.

Responsibilities

• Provide excellent customer service to Portuguese-speaking clients via phone, email, and chat.
• Assist customers with inquiries about policies, coverage, and claims.
• Guide clients to understand needs and select suitable products.
• Handle complaints professionally with timely resolutions.
• Maintain understanding of products, services, and policies.
• Document all interactions to aid service improvement.
• Collaborate with internal teams to streamline processes.

Skills

Portuguese fluency

English fluency

Communication skills

Interpersonal skills

Discretion

Microsoft Office

Customer service software

Multitasking

Detail-oriented

Insurance knowledge

Tools

CRM software

Microsoft Office

Job description

Patrique Mercier Recruitment By Nellie is seeking a Portuguese-speaking Customer Service Representative in the Insurance industry to serve clients in a dynamic environment. You will handle inquiries about policies, coverage, and claims while guiding clients to select appropriate products.

The role requires fluency in Portuguese and English, strong communication skills, and the ability to multitask across channels. Benefits include a relocation package and training opportunities.