Portland Senior CS Leader: Onboarding & Adoption

PayRange; Portland (OR); On-site; USD 120,000 - 170,000; Full time

Job summary

A leading technology company is looking for a Senior Manager, Customer Success, based in Portland, OR. This role involves owning the onboarding and activation processes and building a high-performing customer success team. Responsibilities include training operators, driving customer engagement, and enhancing retention and expansion efforts. The ideal candidate has a strong background in Customer Success, possesses excellent communication skills, and is comfortable in a hands-on leadership role. This position requires daily in-office collaboration with cross-functional teams.

Qualifications

• 5 to 7+ years in Customer Success or Onboarding roles.
• 2+ years as a frontline CS manager or team lead.
• Experience with SaaS, hardware-enabled SaaS, IoT, fintech, or technical environments.

Responsibilities

• Own the onboarding experience for hardware and subscription customers.
• Train operators on software management and best practices.
• Ensure completion of activation milestones.

Skills

Customer Success management

Team leadership

Customer relationship skills

Communication skills

Process orientation

Job description

A leading technology company is looking for a Senior Manager, Customer Success, based in Portland, OR. This role involves owning the onboarding and activation processes and building a high-performing customer success team. Responsibilities include training operators, driving customer engagement, and enhancing retention and expansion efforts. The ideal candidate has a strong background in Customer Success, possesses excellent communication skills, and is comfortable in a hands-on leadership role. This position requires daily in-office collaboration with cross-functional teams.