Portfolio Support Lead – Loans & Servicing Growth

Horizon Farm Credit, ACA; Huntingdon (Huntingdon County); Hybrid; USD 89,000 - 133,000; Full time

Benefits offered by this job

Medical insurance options

401(k) with employer matching

Paid time off & holidays

Tuition reimbursement & training

Student loan reimbursement

Leadership & career development

Parental leave & short-term disability

Job summary

Horizon Farm Credit seeks a Portfolio Support Specialist Manager to lead a team supporting loan transactions from origination through closing and ongoing portfolio servicing.

You will oversee daily operations, coach staff, and drive continuous improvement while collaborating with Ag Relationship Managers and other partners to enhance customer experience. This hybrid-remote role offers growth and leadership opportunities.

Qualifications

• Bachelor's degree or equivalent in Business, Economics, Finance, Agriculture, or related field.
• Generally, eight or more years of sales and/or credit experience; supervisory experience preferred.
• Demonstrated expertise in credit administration and loan servicing practices.
• Thorough knowledge of credit policies, standards, and procedures.
• Excellent leadership, coaching, communication, and relationship-building skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to travel as needed, including occasional overnight travel.

Responsibilities

• Lead, coach, mentor, and develop a team of Portfolio Support Specialists to support business growth and operational excellence.
• Oversee loan transaction and servicing activities to ensure accuracy, quality, and compliance with established procedures and service standards.
• Monitor team performance, establish expectations, and provide training to maintain a highly skilled and motivated workforce.
• Drive continuous improvement by identifying and implementing innovative processes that enhance efficiency and customer value.
• Champion change initiatives and help team members adapt successfully to evolving business needs.
• Ensure portfolio servicing actions are completed accurately and within established timelines while maintaining visibility into workflow and task status.
• Collaborate with Ag Relationship Managers, Home & Land Lenders, Portfolio Managers, and other business partners to deliver outstanding customer experiences.
• Provide technical guidance related to credit administration, loan servicing procedures, and customer relationship management best practices.
• Utilize and promote CRM tools to strengthen customer relationships, enhance communication, and support a strong sales culture.

Skills

Leadership

Coaching

Communication

Relationship-building

Analytical thinking

Organizational skills

Change management

Travel

Education

Bachelor's degree or equivalent

Job description

Horizon Farm Credit seeks a Portfolio Support Specialist Manager to lead a team supporting loan transactions from origination through closing and ongoing portfolio servicing.

You will oversee daily operations, coach staff, and drive continuous improvement while collaborating with Ag Relationship Managers and other partners to enhance customer experience. This hybrid-remote role offers growth and leadership opportunities.