Portfolio Support Specialist Manager

Horizon Farm Credit; Mount Joy (Lancaster County); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Hybrid work schedule

Career development opportunities

Job summary

Horizon Farm Credit in Mount Joy area seeks a Portfolio Support Specialist Manager to lead a team that supports loan transactions from origination through closing and ongoing servicing.

You will coach employees, drive operational excellence, and partner with Ag Relationship Managers to optimize customer experience and growth objectives. The role offers a hybrid schedule and collaborative culture within a mission-driven agricultural finance lender.

Qualifications

• Experience leading and developing a team of professionals.
• Strong coaching and performance management skills.
• Customer-focused mindset with loan servicing knowledge.

Responsibilities

• Lead a team of Portfolio Support Specialists to drive growth and excellence.
• Oversee loan transactions from origination through closing and servicing.
• Monitor performance, provide training, and ensure quality and compliance.
• Pursue process improvements and change management initiatives.

Skills

Leadership

Coaching

Team development

Customer service

Education

Bachelor's degree in a business, finance, or related field

Job description

Job Description

Are you looking for a leadership opportunity that offers career growth, team development, a collaborative culture, and the chance to make a meaningful impact on agriculture and rural communities?

Job Description

Are you looking for a leadership opportunity that offers career growth, team development, a collaborative culture, and the chance to make a meaningful impact on agriculture and rural communities?

Overview: Horizon Farm Credit is actively recruiting for a Portfolio Support Specialist Manager to join our Portfolio Specialist team. Qualified candidate may work in any available HFC branch location. To view locations, click here Locations | Horizon Farm Credit. The hours of operation are typically, Monday to Friday from 8 a.m. to 4:30 p.m. This position is eligible for hybrid work schedule. In this role, you will lead a team of Portfolio Support Specialists who play a critical role in supporting loan transactions, loan servicing activities, and customer relationships across the Association.

This position is ideal for a strong leader who is passionate about coaching employees, driving operational excellence, and delivering exceptional customer service. You will work closely with Ag Relationship Managers and business partners while helping the organization achieve its portfolio servicing, customer experience, and growth objectives.

Position Description

As a Portfolio Support Specialist Manager, you will provide leadership, direction, and coaching to a team responsible for supporting loan transactions from origination through closing and ongoing portfolio servicing. You will oversee daily operations, ensure service quality standards are maintained, and provide technical guidance related to procedures, credit administration, and loan servicing activities. The PSS Manager will foster a culture of continuous improvement, accountability, and customer service excellence while supporting team development and organizational goals. You will serve as a key resource for process improvement initiatives, change management, and operational effectiveness across the Association.

Areas Of Responsibility Include But Are Not Limited To

Lead, coach, mentor, and develop a team of Portfolio Support Specialists to support business growth and operational excellence. Oversee loan transaction and servicing activities to ensure accuracy, quality, and compliance with established procedures and service standards. Monitor team performance, establish expectations, and provide training to maintain a highly skilled and motivated workforce. Drive continuous improvement by identifying and implementing innovative processes that