Portfolio Support Specialist Manager

Horizon Farm Credit; Mechanicsburg (Cumberland County); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Horizon Farm Credit is seeking a Portfolio Support Specialist Manager to lead a team responsible for supporting loan transactions and portfolio servicing. The role offers hybrid work and interaction with Ag Relationship Managers to support growth and customer service excellence.

Ideal for a strong leader focused on coaching employees, process improvement, and delivering outstanding service across the loan lifecycle.

Qualifications

• Leadership and people management experience.
• Ability to coach and develop a high-performing team.
• Experience driving process improvements and operational excellence.

Responsibilities

• Lead a team of Portfolio Support Specialists through loan origination to servicing.
• Oversee daily operations, ensure quality and compliance with procedures.
• Provide training and guidance to maintain skilled staff and strong service levels.

Skills

Leadership

Coaching

Team development

Operational excellence

Job description

Job Description

Are you looking for a leadership opportunity that offers career growth, team development, a collaborative culture, and the chance to make a meaningful impact on agriculture and rural communities?

Job Description

Are you looking for a leadership opportunity that offers career growth, team development, a collaborative culture, and the chance to make a meaningful impact on agriculture and rural communities?

Overview: Horizon Farm Credit is actively recruiting for a Portfolio Support Specialist Manager to join our Portfolio Specialist team. Qualified candidate may work in any available HFC branch location. To view locations, click here Locations | Horizon Farm Credit. The hours of operation are typically, Monday to Friday from 8 a.m. to 4:30 p.m. This position is eligible for hybrid work schedule. In this role, you will lead a team of Portfolio Support Specialists who play a critical role in supporting loan transactions, loan servicing activities, and customer relationships across the Association.

This position is ideal for a strong leader who is passionate about coaching employees, driving operational excellence, and delivering exceptional customer service. You will work closely with Ag Relationship Managers and business partners while helping the organization achieve its portfolio servicing, customer experience, and growth objectives.

Position Description

As a Portfolio Support Specialist Manager, you will provide leadership, direction, and coaching to a team responsible for supporting loan transactions from origination through closing and ongoing portfolio servicing. You will oversee daily operations, ensure service quality standards are maintained, and provide technical guidance related to procedures, credit administration, and loan servicing activities. The PSS Manager will foster a culture of continuous improvement, accountability, and customer service excellence while supporting team development and organizational goals. You will serve as a key resource for process improvement initiatives, change management, and operational effectiveness across the Association.

Areas Of Responsibility Include But Are Not Limited To

Lead, coach, mentor, and develop a team of Portfolio Support Specialists to support business growth and operational excellence. Oversee loan transaction and servicing activities to ensure accuracy, quality, and compliance with established procedures and service standards. Monitor team performance, establish expectations, and provide training to maintain a highly skilled and motivated workforce. Drive continuous improvement by identifying and implementing innovative processes that

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