Hybrid Portfolio Support Manager: Lead Loan Servicing

Horizon Farm Credit; Mechanicsburg (Cumberland County); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Horizon Farm Credit is seeking a Portfolio Support Specialist Manager to lead a team responsible for supporting loan transactions and portfolio servicing. The role offers hybrid work and interaction with Ag Relationship Managers to support growth and customer service excellence.

Ideal for a strong leader focused on coaching employees, process improvement, and delivering outstanding service across the loan lifecycle.

Qualifications

• Leadership and people management experience.
• Ability to coach and develop a high-performing team.
• Experience driving process improvements and operational excellence.

Responsibilities

• Lead a team of Portfolio Support Specialists through loan origination to servicing.
• Oversee daily operations, ensure quality and compliance with procedures.
• Provide training and guidance to maintain skilled staff and strong service levels.

Skills

Leadership

Coaching

Team development

Operational excellence

Job description

Horizon Farm Credit is seeking a Portfolio Support Specialist Manager to lead a team responsible for supporting loan transactions and portfolio servicing. The role offers hybrid work and interaction with Ag Relationship Managers to support growth and customer service excellence.

Ideal for a strong leader focused on coaching employees, process improvement, and delivering outstanding service across the loan lifecycle.