Portfolio Manager

Jobtailor; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Job summary

Jobtailor is seeking an experienced Property Manager leader to guide and develop a team responsible for overall portfolio performance in a fast-paced market. The role focuses on owner relationships, tenant satisfaction, and operational excellence across maintenance, leasing, and compliance.

The ideal candidate will demonstrate strong coaching, communication, and budget oversight skills, with a track record of improving client retention and property profitability.

Qualifications

• 5+ years of Property Management experience.
• 2+ years of leadership experience.
• Coaching and team development skills.
• Strong verbal and written communication abilities.
• Customer service, problem-solving, and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Availability after hours/evenings as needed.
• Valid driver's license and reliable transportation.
• Ability to pass a background check.
• Property Management or Real Estate License preferred.

Responsibilities

• Lead, coach, and develop Property Managers and support staff, holding teams accountable to KPIs.
• Maintain relationships with property owners and support client retention.
• Oversee portfolio operations: maintenance, leasing, compliance, resident relations.
• Monitor work orders, vendor performance, and preventive maintenance.
• Review vacancy reports and support leasing strategies; manage move-ins/outs.
• Assist with budget oversight, invoice approvals, and expense management.
• Support onboarding of new properties and client transitions.
• Partner with leadership on hiring, training, and continuous improvement.

Skills

Property Management

Leadership

Coaching & Team Development

Customer Service

Conflict Resolution

Education

Property Management License

Real Estate License

Job description

• Lead, coach, and develop Property Managers and support staff while holding team members accountable to performance expectations and KPIs
• Maintain strong relationships with property owners, address escalated concerns, and support client retention initiatives
• Oversee portfolio operations, including maintenance, leasing, compliance, and resident relations activities
• Monitor outstanding work orders, vendor performance, preventative maintenance programs, and high-priority issue resolution
• Review vacancy reports, support leasing strategies, and help ensure efficient move-ins, move-outs, and property turnovers
• Assist with budget oversight, invoice approvals, expense management, and portfolio profitability goals
• Support onboarding of new properties and client transitions
• Partner with company leadership on hiring, training, performance management, and continuous improvement initiatives

Requirements

• 5+ years of Property Management experience
• 2+ years of leadership experience
• Strong coaching and team development skills
• Excellent verbal and written communication abilities
• Strong customer service, problem-solving, and conflict resolution skills
• Ability to manage multiple priorities in a fast-paced environment
• Availability after hours/evenings as needed
• Valid Driver's License and reliable transportation
• Ability to pass a background check
• Property Management or Real Estate License preferred

Core Competencies

Demonstrates expertise in Property Management, including team leadership, client relationship management, and operational oversight. Proficient in budget management, performance monitoring, and effective communication to drive portfolio success.

Highest-signal resume keywords

• Property Management Experience
• Leadership Experience
• Coaching and Team Development
• Customer Service Skills
• Conflict Resolution Skills

ATS Optimization Keywords

Hard Skills

• Budget Oversight
• Performance Management
• Leasing Strategies
• Compliance Management
• Vendor Performance Monitoring
• Work Order Management
• Property Turnover Management
• Invoice Approvals
• Preventative Maintenance Programs
• Portfolio Profitability Goals

Soft Skills

• Verbal Communication
• Written Communication
• Problem-Solving
• Conflict Resolution
• Multi-Priority Management

Certifications & Qualifications

• Property Management License
• Real Estate License

Industry Keywords

• Client Retention Initiatives
• Escalated Concerns
• Resident Relations
• Onboarding
• Team Accountability
• Performance Expectations
• Fast-Paced Environment