Portals and Communications Administrator

First Onsite - US; Fort Worth (TX); On-site; USD 48,000 - 62,000; Full time

Job summary

First Onsite - US is seeking a Portals and Communications Administrator (PACA) to facilitate effective client portal communication and support a 24/7 operation across day, swing, and night shifts. You will also coordinate with internal teams, provide after-hours support, and help drive process improvements in service delivery.

You will review and organize project data, manage client portals, track costs, and ensure SOP compliance while providing timely responses to inquiries.

Qualifications

• 2+ years of customer service experience.
• Proficient with desktop systems, multi-screen navigation, and data entry.
• High school diploma or equivalent required.
• Project administration or property restoration experience preferred.

Responsibilities

• Review, organize, and maintain project data, reports, and compliance documentation
• Track project costs and notify management of potential budget overruns or SOP risks
• Manage and update client portals, ensuring accurate communications and compliance
• Maintain PAC tracker and support administrative workflows in line with company and regulatory policies
• Coordinate with personnel to meet client requirements from dispatch through invoicing
• Monitor assigned projects daily and provide after-hours support as needed

Skills

Customer service

Desktop systems navigation

Data entry

Project administration or restoration

Education

High school diploma or equivalent

Job description

A Day in the Life of a Portals and Communications Administrator

Start your day as the Portals and Communications Administrator (PACA) at First Onsite by facilitating effective communication through the portal and demonstrating your commitment to our valued customers! Customer satisfaction is at the core of every decision and behavior as you solve issues and address inquiries promptly and efficiently. With a customer-focused mindset, you listen attentively to clients, understanding the purpose of their communication and providing accurate responses to their questions. You rise to the challenge of working in a 24/7 operation, adapting to day, swing, or night shifts as required.

As a detail-oriented and efficient professional, you work diligently to meet the key performance indicator (KPI) goals set by management and ensure that the service we provide to our clients is of the highest quality. Organizing and reviewing data from various sources and an assortment of administrative and reporting activities are part of your routine, providing you with valuable insight to make informed decisions while maintaining records as you support a seamless operation. Your feedback and suggestions contribute to continuous improvements in our processes and service delivery, and your proactive communication with internal staff guarantees strict compliance with SOPs, ensuring client needs are met.

Responsibilities:

• Review, organize, and maintain project data, reports, and compliance documentation
• Track project costs and notify management of potential budget overruns or SOP risks
• Manage and update client portals, ensuring accurate communications and compliance
• Maintain PAC tracker and support administrative workflows in line with company and regulatory policies
• Coordinate with personnel to meet client requirements from dispatch through invoicing
• Monitor assigned projects daily and provide after-hours support as needed

Experience & Education:

• 2+ years of customer service experience
• Proficient with desktop systems, multi-screen navigation, and data entry
• Project administration or property restoration experience preferred
• High school diploma or equivalent required

First Onsite provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

First Onsite (and its Companies) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.