Administrator of Insurance Portals (Fully In-Office)

Alteva RCM; New York (NY); On-site; USD 33,062 - 37,195; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan with employer match

Paid family leave

Short-term disability

Life insurance

Job summary

Alteva RCM in New York, NY seeks a Commercial Health Insurance Portal Administrator. This full-time, in-person role is responsible for managing healthcare provider access to various client portals and ensuring smooth operations in compliance with security protocols.

The ideal candidate will have at least one year of portal management experience, customer service skills, and proficiency in MS Word and Excel. Comprehensive benefits such as health, dental, and retirement plans are included.

Qualifications

• Minimum one year of portal management experience including customer service.
• PC skills including MS Word and Excel.
• Vocational School/Certificate Program in Medical billing or Health Information Technology or similar field.

Responsibilities

• Gain access as a 3rd party billing company to various client portals.
• Communicate with clients to facilitate portal access.
• Ensure only authorized users have access to the Claims Portal.
• Assist new hires and existing employees with access and password resets.
• Monitor and manage access permissions for different user roles.

Skills

Portal management experience

Customer service

PC skills

Knowledge of health insurance portals

Education

Vocational School/Certificate Program in Medical billing or Health Information Technology

High School Diploma or GED

Some college preferred

Tools

MS Word

MS Excel

Job description

At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.

We are seeking a skilled Commercial Health Insurance Portal Administrator who will create and manage key records of healthcare providers and internal staff. The ideal candidate will be responsible for managing and maintaining our systems to ensure smooth operations. This is not an IT role. This is a full time, in-person position with 2 location options: Richmond Hill, Queens or Middle Island.

Key Responsibilities

• Responsible for gaining access as 3rd party billing company to various client’s portals such as: Availity, Navinet, Emblem Health, Optum UHC etc.
• Responsible for communicating with clients to facilitate Portal Access.
• Ensure only authorized users have access to the Claims Portal.
• Assists new hires with access to portals, existing employees with MFA resets and other types of password resets.
• Respond to emails and requests from employees.
• Monitor and manage access permissions for different user roles.
• Implement strong password and regular updates.
• Provide support for technical issues.
• Communicate any planned downtime to users in advance.

Qualifications

• Minimum one (1) year of portal management experience including customer service.
• PC skills including MS Word and Excel.
• Vocational School/Certificate Program: Medical billing, Health Information Technology or similar health care field.
• High School Diploma or General Education Development (GED) required. Some college preferred.

Compensation

This position offers a salary of $25 per hour.

Pay Range: $24 - $27 USD

Benefits

Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.