Portals & Communications Specialist (24/7 Support)

First Onsite - US; Fort Worth (TX); On-site; USD 48,000 - 62,000; Full time

Job summary

First Onsite - US is seeking a Portals and Communications Administrator (PACA) to facilitate effective client portal communication and support a 24/7 operation across day, swing, and night shifts. You will also coordinate with internal teams, provide after-hours support, and help drive process improvements in service delivery.

You will review and organize project data, manage client portals, track costs, and ensure SOP compliance while providing timely responses to inquiries.

Qualifications

• 2+ years of customer service experience.
• Proficient with desktop systems, multi-screen navigation, and data entry.
• High school diploma or equivalent required.
• Project administration or property restoration experience preferred.

Responsibilities

• Review, organize, and maintain project data, reports, and compliance documentation
• Track project costs and notify management of potential budget overruns or SOP risks
• Manage and update client portals, ensuring accurate communications and compliance
• Maintain PAC tracker and support administrative workflows in line with company and regulatory policies
• Coordinate with personnel to meet client requirements from dispatch through invoicing
• Monitor assigned projects daily and provide after-hours support as needed

Skills

Customer service

Desktop systems navigation

Data entry

Project administration or restoration

Education

High school diploma or equivalent

Job description

First Onsite - US is seeking a Portals and Communications Administrator (PACA) to facilitate effective client portal communication and support a 24/7 operation across day, swing, and night shifts. You will also coordinate with internal teams, provide after-hours support, and help drive process improvements in service delivery.

You will review and organize project data, manage client portals, track costs, and ensure SOP compliance while providing timely responses to inquiries.