Port Services Engineer – Marine Solutions & Vessel Support

Wilhelmsen Ships Service; Center (IN); On-site; USD 60,000 - 104,000; Full time

Benefits offered by this job

Competitive package/benefit

Great culture and working environment

A challenging job in an international

Job summary

Wilhelmsen Ships Service seeks a Port Service Engineer to sell and promote the WSS Network, products, services and concepts in ports and terminals. You will provide technical support, perform inspections, and demonstrate products across marine solution areas.

You will report to the Area Port Service Manager and work with the team to ensure professional, valuable port service interactions while gathering feedback and reporting to Salesforce.

Qualifications

• Medium vocational technical or marine training.
• Minimum 5 years of experience in the marine industry.
• Sales experience.
• Versatile and adaptable to varied working conditions.
• Good physical condition.
• Very good command of English (spoken and written).
• Computer literate.
• Ability to communicate effectively in a multinational environment.
• Ability to manage and motivate own and externally employed service personnel.
• Ability to work under pressure.
• Ability to work on own initiative.
• Ability to work independently as well as in a team.
• Ability to co-operate across organization lines internally and towards customers.
• Systematic and accurate nature.
• Service oriented and safety minded approach.

Responsibilities

• Initiate and maintain continuous contact with Ports, Terminals, Dry Docks, Repair Yards and Ship's Agents to identify opportunities and gather information for orders or enquiries.
• Visit vessels upon request for specific services and assist crew for port deliveries where applicable.
• Visit vessels according to the prioritised customer category and highest global business value and sales potential.
• Report back the vessel visit outcome in relevant systems and according to processes.
• Possess the required technical competencies and promote all solutions; perform defined services and inspections/installations.
• Complete and issue relevant documentation after every visit/service on board.
• Ensure the customer experiences the port service interaction as professional, valuable, and pleasant.
• Obtain customer feedback and report back in Salesforce, including any complaints if necessary.
• Report back to Area Port Service Manager on competitor activities in the Port.
• Support customer and sales force when vessels are sold/bought (cylinder count, new orders, additional product/services needed).

Skills

Marine sales

Customer service

English proficiency

Technical knowledge

Team leadership

Tools

Salesforce

Job description

Wilhelmsen Ships Service seeks a Port Service Engineer to sell and promote the WSS Network, products, services and concepts in ports and terminals. You will provide technical support, perform inspections, and demonstrate products across marine solution areas.

You will report to the Area Port Service Manager and work with the team to ensure professional, valuable port service interactions while gathering feedback and reporting to Salesforce.