Port Services Engineer

Wilhelmsen Ships Service; Center (IN); On-site; USD 60,000 - 104,000; Full time

Benefits offered by this job

Competitive package/benefit

Great culture and working environment

A challenging job in an international

Job summary

Wilhelmsen Ships Service seeks a Port Service Engineer to sell and promote the WSS Network, products, services and concepts in ports and terminals. You will provide technical support, perform inspections, and demonstrate products across marine solution areas.

You will report to the Area Port Service Manager and work with the team to ensure professional, valuable port service interactions while gathering feedback and reporting to Salesforce.

Qualifications

• Medium vocational technical or marine training.
• Minimum 5 years of experience in the marine industry.
• Sales experience.
• Versatile and adaptable to varied working conditions.
• Good physical condition.
• Very good command of English (spoken and written).
• Computer literate.
• Ability to communicate effectively in a multinational environment.
• Ability to manage and motivate own and externally employed service personnel.
• Ability to work under pressure.
• Ability to work on own initiative.
• Ability to work independently as well as in a team.
• Ability to co-operate across organization lines internally and towards customers.
• Systematic and accurate nature.
• Service oriented and safety minded approach.

Responsibilities

• Initiate and maintain continuous contact with Ports, Terminals, Dry Docks, Repair Yards and Ship's Agents to identify opportunities and gather information for orders or enquiries.
• Visit vessels upon request for specific services and assist crew for port deliveries where applicable.
• Visit vessels according to the prioritised customer category and highest global business value and sales potential.
• Report back the vessel visit outcome in relevant systems and according to processes.
• Possess the required technical competencies and promote all solutions; perform defined services and inspections/installations.
• Complete and issue relevant documentation after every visit/service on board.
• Ensure the customer experiences the port service interaction as professional, valuable, and pleasant.
• Obtain customer feedback and report back in Salesforce, including any complaints if necessary.
• Report back to Area Port Service Manager on competitor activities in the Port.
• Support customer and sales force when vessels are sold/bought (cylinder count, new orders, additional product/services needed).

Skills

Marine sales

Customer service

English proficiency

Technical knowledge

Team leadership

Tools

Salesforce

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

About the role:

To sell and promote Wilhelmsen Ships Service Network, Products, Services and Concepts in a professional way in ports and terminals and to satisfy the immediate needs of our customers in the port, always making the customers aware of ongoing campaigns and providing technical support, carry out inspections and tests on shipboard systems and equipment across the various marine solution areas within the WSS portfolio, and product demonstrations, as required or identified as necessary.

Who you will report to:

The Port Service Engineer reports to the Area Port Service Manager -works closely together with the rest of the team to promote Wilhelmsen Ships Service.

What you will be doing:

• Initiate and maintain continuous contact with Ports, Terminals, Dry Docks Repair Yards and Ship's Agents to identify opportunities and obtain information concerning Charterers, vessel arrival times, names of the Captain, Superintendents and other senior members of the crew, to communicate with them before or on arrival and provide them first class service to ensure that any order or enquiries will be given to WSS and not to an alternative local supplier
• Visit vessels upon request for specific services, assist vessel's crew for port deliveries where applicable
• Visit vessels according to the prioritised customer category and highest global business value and sales potential
• Report back the vessel visit outcome in relevant systems and according to processes
• To possess the required and defined technical competencies that is agreed with the Area Port Service Engineer Manager, and thus able to promote all Solutions and carry out defined services and inspections/installations
• Complete and issue relevant documentation after every visit/service on board
• Ensure that the customers experience the port service interaction as professional, valuable, and pleasant
• Obtain customer feedback concerning any matters affecting customer satisfaction and report back in Salesforce, included reporting of any customer complain if necessary
• Report back to Area Port Service Manager on competitor activities in the Port
• Support customer and sales force when vessels will be sold / bought (cylinder count, new orders, additional product/services needed)

Required experience and skills:

• Medium vocational technical or marine training
• Minimum 5 years of experience in the marine industry
• Sales experience
• Versatile and adaptable to varied working conditions
• Good Physical Condition
• Very good command of the English language (spoken and written)
• Computer literate
• Ability to communicate effectively within a multinational environment
• Ability to manage and motivate own and externally employed service personnel
• Ability to work under pressure
• Ability to work on own initiative
• Ability to work independently as well as in a team
• Ability to co-operate across organization lines internally and towards customers
• Systematic and accurate nature
• Service oriented and safety minded approach

What we offer:

• Competitive package/benefit
• Great culture and working environment
• A challenging job in an international company

Work location:

Shanghai, China

Contact details:

HR Generalist & Area HR Support

[e-mail]

#WSS