Ship Agency Operator New Orleans

Wilh. Wilhelmsen Holding ASA; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay and benefits package

Generous paid time off

Global opportunities

Job summary

Wilhelmsen Port Services in New Orleans seeks a Ship Agency Operator to coordinate port calls, attend vessels, and ensure compliance with SOPs and customer requirements.

The role requires maritime background, strong English communication, and the ability to work under pressure in a fast-paced environment. Growth opportunities exist within a global team with a competitive benefits package.

Qualifications

• Maritime background and experience in Ship Agency Operations.
• Strong command of English (oral and written).
• Ability to understand and use business processes and systems.

Responsibilities

• Attend and board vessels as required by Manager and Customer Requirements.
• Coordinate the assigned port calls effectively.
• Advise on selection of contractors and submit competitive quotations when needed.
• Ensure compliance with Ship Agency processes, standards and procedures.

Skills

Maritime background

Excellent English communication

Process & system understanding

Self-motivated

Proactive mindset

Under pressure

Problem solving

Team leadership

Computer literate

Education

Maritime/Shipping operations background

Tools

Operating systems

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Wilhelmsen Port Services is seeking a Ship Agency Operator in our New Orleans Office. As a Ship Agency Operator, we provide our customers with piece of mind while we handle their cargo, their vessels, and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers’ port calls as efficient and safe as possible.

Why Should You Apply?

• Fun and diverse workplace
• Competitive pay and benefits package
• Generous paid time off
• Great opportunities for advancement
• Opportunity to work in a global capacity.

Main Responsibilities

• Attend and board vessels as required and as directed by respective Manager, in accordance with WSS SOO and Customer Requirements.
• Responsible for the effective coordination of assigned port calls.
• Advice on selection of contractors for goods and services provided to principals, including submission of competitive quotations, as required.
• Ensure compliance with Ships Agency processes, standards and procedures, including correct use of the operating system.
• Ensure mandatory use of Operations system as reporting tool in compliance with the SOP.
• Ensure proper monitoring of the vessel and attendance to any follow up enquiries.
• Ensure correct amount of pre-funding are received or the correct level of authority has approved any deviation, prior to performing the Port Call.
• Same to be ensured when additional funding required prior vessel’s sailing.
• Establish and maintain vessel’s files and ensure that all transactional systems are updated real time.
• Ensure proactive, efficient and timely communication at all times.
• Report leads, business opportunities and relevant port updates observed to Manager.
• Monitor and record expenses that arises during vessels’ port call.
• Ensure Cash-in-Transit (Cash to Master) as per WSS procedure.
• Proactively follow up, check and approve supplier’s invoices.
• Ensure cost effectively Vessel Operations.
• Comply with the company PPE (personal protection equipment) Standard when working in ports/onboard vessels.
• Provide input to improve the operational and cost efficiency of the port call.

Qualifications

• Maritime background and experience from Ship Agency Operations.
• Good communication skills and command of the in English language (oral and written).
• Process and system understanding.
• Self - motivated and result orientated.
• Proactive and possesses ability to anticipate issue to facilitate preventive measures.
• Ability to work under pressure.
• Problem solving skills with ability to make fast and sound judgement.
• Ability to effectively plan & direct an operation without compromising on safety to personnel and vessel.
• Good motivator and team leadership skills.
• Familiar with Port & local Authorities regulations, procedures and governing tariffs.
• Computer literate.

Working at Wilhelmsen offers a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.

Wilhelmsen provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Starting Salary: $65,000.00 Must be eligible to work in the US.

#WPS Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.